Summary
Overview
Work History
Education
Skills
Affiliations
Interests
Work Preference
Timeline
Generic
Nikita Biddle
Open To Work

Nikita Biddle

Web Design/Freelancer
Chicago,IL

Summary

Professional freelancer with deep understanding of client needs and project management. Known for delivering impactful results and maintaining high standards in every assignment. Collaborative team player who swiftly adapts to changing requirements to achieve goals. Skilled in communication, time management, and creative solutions, contributing to productive and positive work environment.

Overview

21
21
years of professional experience

Work History

Freelancer

Potential Online Companies
Chicago, IL
04.2024 - 12.2025
  • Developed engaging content for various online platforms, enhancing brand visibility and audience engagement.
  • Conducted market research to identify trends, informing strategic decisions for client projects.
  • Collaborated with clients to understand project needs, ensuring alignment with business objectives.
  • Streamlined content delivery processes, improving efficiency and turnaround time on projects.
  • Managed multiple freelance assignments simultaneously, demonstrating strong organizational skills and attention to detail.
  • Provided constructive feedback on peer submissions, fostering a collaborative work environment among freelancers.
  • Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
  • Analyzed user feedback to gather input and identify areas required for improvement.
  • Created engaging and informative content for blogs and articles, establishing clients as thought leaders in their industries.

Chef De Cuisine

Bluecrew
Chicago, IL
09.2022 - 11.2023
  • Developed and executed seasonal menus to enhance dining experience.
  • Trained kitchen staff on proper food preparation techniques and safety protocols.
  • Ensured quality control by inspecting ingredients and final dishes for presentation and flavor.
  • Collaborated with suppliers to source fresh, local produce and specialty items.
  • Maintained cleanliness and organization of the kitchen in compliance with health regulations.
  • Assisted in inventory management, reducing waste through careful stock rotation practices.
  • Innovated cooking methods to elevate traditional recipes while maintaining authenticity.
  • Optimized kitchen workflow by delegating tasks according to individual strengths, resulting in faster ticket times during peak hours.
  • Maintained high levels of sanitation and cleanliness, adhering to strict health code regulations and ensuring a safe working environment.
  • Participated in regular menu tastings with ownership and management to evaluate dishes for flavor balance, presentation, and ingredient quality.
  • Enhanced guest satisfaction by creating innovative and visually appealing dishes using fresh, local ingredients.
  • Scheduled and supervised all kitchen employees such as dishwashers and waiters.
  • Reduced food waste through careful menu planning, portion control, and regular monitoring of product expiration dates.
  • Ensured proper storage of perishable items according to HACCP guidelines, minimizing risks associated with foodborne illness outbreaks or spoilage costs.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Coordinated with team members to prepare orders on time.

Housekeeper

Hyatt Regency
Rosemont, IL
06.2022 - 08.2022
  • Performed daily cleaning tasks ensuring guest rooms met Hyatt's high standards of cleanliness.
  • Maintained inventory of cleaning supplies, reporting shortages to management for timely replenishment.
  • Assisted in deep cleaning projects during off-peak periods to enhance overall guest experience.
  • Adhered to safety protocols while handling chemicals and operating cleaning equipment efficiently.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Dusted picture frames and wall hangings with cloth.
  • Verified cleanliness and organization of storage areas and carts.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Supported culture of continuous improvement by participating in training sessions on new cleaning technologies and methods.
  • Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Sorted, laundered and put away various laundry items.
  • Handled requests for extra linens, toiletries and other supplies.
  • Hang, cleaned and rehung draperies to maintain freshness.

Customer Support Specialist

Remote Work With Fortune 500 Companies Through the Years
Chicago, IL
05.2010 - 10.2010
  • Resolved customer inquiries through various communication channels to enhance satisfaction and loyalty.
  • Collaborated with cross-functional teams to streamline processes and improve service efficiency.
  • Assisted in troubleshooting technical issues, providing timely solutions to enhance user experience.
  • Documented customer interactions in CRM systems to maintain accurate records and track service trends.
  • Participated in training sessions to develop product knowledge and improve support capabilities.
  • Gathered customer feedback to identify areas for service enhancement and drive continuous improvement initiatives.
  • Managed ticketing system, prioritizing requests based on urgency and complexity for efficient resolution.
  • Developed FAQs and support documentation to facilitate self-service options for customers, reducing workload on support staff.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
  • Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
  • Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
  • Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
  • Conducted regular training sessions for new team members, promoting best practices in customer support operations.
  • Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
  • Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
  • Reduced call handle time, allowing for more customer inquiries to be resolved each day.
  • Contributed to product manuals and help sections, making it easier for customers to find solutions independently.
  • Resolved customer complaints with empathy and patience, restoring client confidence in company.
  • Researched and identified solutions to technical problems.
  • Monitored system performance to identify potential issues.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Tested new software and hardware prior to deployment.
  • Created user accounts and assigned permissions.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Maintained servers and systems to keep networks fully operational during peak periods.

Cutco Salesperson

Vector Marketing Company
Chicago, IL
06.2005 - 12.2025
  • Developed customer relationships through effective communication and product demonstrations.
  • Utilized sales tools to track inventory and manage client orders efficiently.
  • Conducted market research to identify potential customers and sales opportunities.
  • Trained new team members on product knowledge and sales techniques.
  • Led initiatives to enhance customer engagement, resulting in increased repeat business.
  • Mentored junior sales staff, fostering a collaborative team environment focused on success.
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Generated advertising brochure for vendor use.
  • Built diverse and consistent sales portfolio.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Education

High School Diploma -

Proviso West
Hillside, IL
06-2006

Skills

  • Problem-solving
  • Time management
  • Attention to detail
  • Customer support
  • Project management
  • Virtual assistance
  • Video editing
  • Content writing
  • Software development
  • Data analysis
  • Photography services
  • Online tutoring
  • Branding strategy
  • Search engine optimization
  • Mobile app development
  • Translation services
  • Podcast production
  • Illustration services
  • Task prioritization
  • E-commerce management
  • Voice-over talent
  • Bookkeeping services
  • UI and UX design
  • Critical thinking
  • Multitasking and organization
  • Client communication
  • Client management
  • Proposal management
  • Invoicing and billing
  • Content creation
  • Digital marketing
  • Graphic design
  • Market research
  • Email marketing
  • Portfolio management
  • Social media management
  • Financial management
  • Contract negotiation
  • Personal branding
  • Web development
  • Sell services
  • Freelance negotiation
  • Pitching services
  • Industry knowledge
  • Teamwork and collaboration
  • Active listening
  • Decision-making
  • Multitasking Abilities
  • Project planning
  • Organizational skills
  • Multitasking
  • Team building
  • Relationship building
  • Excellent communication
  • Interpersonal communication
  • Idea development and brainstorming
  • Analytical thinking
  • Project restructuring
  • Quantitative skills
  • Written communication
  • Process analysis
  • Logistics coordination
  • Process improvement
  • Issue research
  • Conflict resolution
  • Program evaluation
  • International mobility management
  • Disaster recovery planning
  • Audit reporting
  • Quality assurance
  • Teamwork
  • Problem-solving abilities
  • Reliability
  • Team collaboration
  • Team leadership
  • Effective communication
  • Adaptability and flexibility
  • Operational efficiency
  • Self motivation
  • Interpersonal skills
  • Customer relationship management
  • Goal setting
  • Professionalism
  • Strategic planning
  • Time management abilities
  • Continuous improvement
  • Inventory management
  • Adaptability
  • Sales strategies
  • Business analysis
  • Organizational development
  • Crisis management
  • Workflow optimization
  • Risk management
  • Performance metrics
  • Improvement plans
  • Performance management
  • Problem-solving aptitude
  • Professional demeanor

Affiliations

Greater Chicago Food Depository

Interests

  • Community Cleanup
  • Graphic Design
  • Cooking
  • Dancing
  • Watching Movies and TV Shows
  • Outdoor Recreation

Work Preference

Work Type

Gig WorkInternshipContract WorkPart TimeFull Time

Location Preference

Remote

Timeline

Freelancer

Potential Online Companies
04.2024 - 12.2025

Chef De Cuisine

Bluecrew
09.2022 - 11.2023

Housekeeper

Hyatt Regency
06.2022 - 08.2022

Customer Support Specialist

Remote Work With Fortune 500 Companies Through the Years
05.2010 - 10.2010

Cutco Salesperson

Vector Marketing Company
06.2005 - 12.2025

High School Diploma -

Proviso West

Similar Profiles

CREATE PROFILE