Nicholas Lotenero
TUCSON,AZ
Summary
With extensive experience as a Certified Pharmacy Technician, coupled with a background in the food industry and as an Insurance Claims Handling Specialist, I bring a versatile skill set applicable across multiple industries. My primary focus and expertise lie in pharmacy operations, where I have honed invaluable skills in accurately dispensing medications, ensuring patient safety, and maintaining stringent regulatory compliance. I have consistently demonstrated the capacity to review complex information, make informed decisions, and deliver accurate results all while providing excellent service to all customers and interested parties. I possess strong interpersonal skills, coupled with the ability to navigate complex information, make informed decisions, and provide accurate results promptly. In summary, I offer a unique blend of integrity, analytical thinking, adaptability, and ethical conduct cultivated through years of experience as a Certified Pharmacy Technician. I am eager to leverage these skills to contribute effectively to the Federal Pharmacy Technician staff and uphold the highest standards of patient care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Federal Pharmacy Technician GS-661-06
Department of Veterans Affairs Salary $60,424
09.2024 - Current
- Comprehensive knowledge of pharmacy technician principles, including drug classifications, medication forms, and their proper applications. Proficient in federal and state regulations, aseptic techniques, and CMOP pharmacy management software. Skilled in troubleshooting discrepancies, optimizing workflow, and collaborating with healthcare professionals to ensure safe and effective medication therapy for Veterans.
- Extensive experience with CMOP's specialized pharmacy management software, ensuring accurate prescription verification and management. Adept at identifying tote, puck numbers, orders, and RX numbers to prevent errors and uphold patient safety standards.
- Strong ability to resolve pharmacy and medication-related issues through effective communication with healthcare teams, Veterans, and external customers. Experienced in identifying and addressing discrepancies, reporting problems, and collaborating with QA teams to ensure proper medication management.
- Experienced in training and mentoring developmental pharmacy technicians and students in retail and mail-order settings. Utilize hands-on training, demonstrations, and interactive discussions to enhance knowledge of pharmacy operations and medication management.
- Skilled in dispensing medication and sterile products using aseptic techniques, ensuring compliance with federal and state pharmacy laws, OSHA regulations, and PPE protocols. Expertise in CMOP software to support accurate medication dispensing, tracking, and monitoring across production areas such as Replenishment, Cage/TCA Robots, Kalish, and A-Frame.
- Extensive hands-on experience with automated dispensing equipment (ADE) and pharmacy technology platforms. Proficient in troubleshooting operational issues, such as misaligned photo eyes, puck jams, hopper errors, and system faults, ensuring minimal downtime and optimal efficiency.
- Committed to supporting Veterans' families by volunteering at the VA Hospital's Fisher House. I have played a vital role in creating a welcoming and comfortable environment for families while their loved ones receive medical care. Through the preparation and provision of hundreds of meals, I ensure that families have home-cooked food during challenging times. Additionally, I assist with housekeeping duties, maintaining cleanliness and organization to provide a peaceful and supportive atmosphere. My volunteer efforts reflect my deep commitment to service, compassion, and enhancing the well-being of those who have sacrificed for our country.
Certified Pharmacy Technician
DLH
07.2023 - 09.2024
- Refine patient care by meticulously filling and dispensing prescriptions promptly and accurately
- Ensure medication safety with thorough verification of prescription orders.
- Demonstrate comprehensive expertise across all aspects of Certified Pharmacy Technician production sites, including proficiency in labeling, A-Frame, TCA/cage robot, Replenishment, and Kalish.
- Maintain an excellent attendance record, ensuring consistent and reliable presence to support pharmacy operations.
- Maintain a flawless track record with zero standard operating procedure errors or violations, underscoring a commitment to precision and adherence to regulatory standards.
Insurance Claims Specialist
GEICO, Government Employees Insurance
01.2022 - 05.2023
- Applied strong analytical skills to assess the merits of claims, evaluate both non-vehicle and vehicle damages, along with making fair and accurate coverage determinations. Achieved a consistently high rate of timely claim resolution, ensuring policyholders received fair settlements and reducing the stress on all customers.
- Provided excellent communication skills, both verbal and written, while explaining complex insurance concepts to clients in a clear and concise manner.
- Practiced exceptional attention to detail, enabling accurate evaluation of claim documents, policy information and coverage, along with substantiating supporting evidence provided by insureds, claimants, and attorneys.
Certified Pharmacy Technician
Kroger
06.2019 - 12.2021
- Performed a wide range of pharmacy operations with a strong focus on accuracy, efficiency, and service quality. Notably, my pharmacy location distributed the highest number of vaccines among all Tucson Fry's Pharmacy locations in 2019, 2020, and 2021.
- Facilitated seamless communication with prescribers to validate medication dosages, secure refill authorizations, and verify accurate patient information, ensuring optimal patient care and medication management.
- Personally ordered and monitored medicine inventory daily, ensuring stock replenishment and anticipating increased demand during peak periods.
- Skillfully coordinated with insurance company representatives to expedite claims processing, reconcile payments, and provide patients with accurate co-pay information, ensuring seamless financial transactions and optimal patient satisfaction.
Food Server/Cashier
Costco
10.2018 - 02.2019
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register to record transactions accurately and efficiently.
- Adhered to food safety standards, maintaining cleanliness and ensuring a safe dining environment.
Lead Line Cook
Fiamme Pizzeria
01.2018 - 10.2018
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Upheld optimal staff and customer protections by monitoring food handling, cleaning, and sanitation protocols.
- Facilitated the recruitment and training of more than a dozen new employees, contributing to the seamless onboarding process and fostering a high-performing team.
- Meticulously monitored and adjusted daily inventory levels to precisely align with menu requirements and exceed reservation expectations to keep up with a growing small business.
Line Cook, Receiver, Dishwasher
Blanco Cocina & Cantina
10.2017 - 01.2018
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Unloaded pallets and deliveries and organized products in warehouse.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Education
Flowing Wells High School
Tucson, AZ05.2016
Skills
- Regulatory Compliance Adherence
- Electronic Filing System
- Complex Problem-Solving
- Service-Orientation
- Time Management
- Teamwork
- Flexibility
- Medication Dispensing
- Manual and automated medication dispensing
- Drug safety
- HIPAA
- Team Collaboration
- Patient confidentiality
Certification
- PTCB Certified Pharmacy Technician
- Arizona Department of Public Safety Level 1 Security Clearance
Timeline
Federal Pharmacy Technician GS-661-06
Department of Veterans Affairs Salary $60,424
09.2024 - Current
Certified Pharmacy Technician
DLH
07.2023 - 09.2024
Insurance Claims Specialist
GEICO, Government Employees Insurance
01.2022 - 05.2023
Certified Pharmacy Technician
Kroger
06.2019 - 12.2021
Food Server/Cashier
Costco
10.2018 - 02.2019
Lead Line Cook
Fiamme Pizzeria
01.2018 - 10.2018
Line Cook, Receiver, Dishwasher
Blanco Cocina & Cantina
10.2017 - 01.2018
Flowing Wells High School
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