Nicholas Luna
La Habra,CA
Summary
Dedicated professional with over seven years of experience in customer service and client relations. Demonstrated proficiency in coordination, administrative support, problem-solving, and real estate operations. Strong communicator with the ability to effectively engage in one-on-one interactions and manage high-volume client environments. Committed to delivering exceptional service and building lasting relationships through proactive support and strategic solutions.
Overview
8
8
years of professional experience
Work History
Licensed Real Estate Assistant
Century 21 A Better Service Realty
Downey, CA
11.2019 - 10.2024
- Assess client readiness to buy or sell real estate based on their financial position.
- Provide comprehensive explanations of contracts and agreements in compliance with real estate laws.
- Coordinated inspections, appraisals, repairs, and other steps in the transaction process as required by buyer or seller needs for smooth closings.
- Assisted clients in navigating complex real estate transactions, guiding them through every step of the process.
- Prepared all necessary documents related to real estate transactions, ensuring compliance with legal requirements and industry standards.
- Conducted market analysis to identify trends and pricing strategies.
- Hosted open houses and private showings to showcase properties effectively, ultimately securing offers from interested parties.
- Managed transaction timelines to ensure deadlines were met and deals closed on time, leading to satisfied clients and repeat business.
- Implemented effective time management strategies to balance multiple transactions concurrently, resulting in increased productivity and client satisfaction.
- Provided ongoing guidance and support to clients during the post-closing period, ensuring their transition into homeownership was seamless.
Financial Service Representative
Southland Credit Union
Downey, CA
10.2018 - 11.2019
- Welcomed branch members with enthusiasm and delivered tailored assistance.
- Executed banking transaction processing efficiently for a high-volume of members.
- Provided clients with in-depth product knowledge and financial insights to enhance decision-making.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Increased client satisfaction by providing comprehensive financial advice.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Executed cash drawer balancing and counting with precision.
Bank Teller
Downey Federal Credit Union
Downey, CA
09.2017 - 10.2018
- Processed customer transactions efficiently while maintaining high accuracy and compliance with banking regulations.
- Assisted members in account inquiries, providing exceptional service to enhance member satisfaction and loyalty.
- Managed cash drawer operations, ensuring balanced transactions and adherence to cash handling protocols.
- Collaborated with team members to streamline workflows, reducing wait times for customers during peak hours.
- Developed strong relationships with members by understanding their financial needs and promoting relevant services.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Sales Associate
Zara Clothing Store
Cerritos, CA
08.2016 - 09.2017
- Engaged with customers to offer detailed clothing product knowledge, enhancing their shopping experience.
- Oversaw operations and performance of men's department staff.
- Managed cash drawer operations and streamlined departmental organization during peak and off-peak hours.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Real Estate License -
California Department of Real Estate
California08.2019
High School Diploma -
Downey High School
Downey, California05.2015
Skills
- Customer service
- Effective communication skills
- Active listening
- Deadline-oriented work ethic
- Skilled in high-pressure environments
- Multitasking and organization
- Problem-solving
- Effective team collaboration
- Proficient in managing high-volume demands
- Professional telephone demeanor
- Relationship building
Languages
English
Timeline
Licensed Real Estate Assistant
Century 21 A Better Service Realty
11.2019 - 10.2024
Financial Service Representative
Southland Credit Union
10.2018 - 11.2019
Bank Teller
Downey Federal Credit Union
09.2017 - 10.2018
Sales Associate
Zara Clothing Store
08.2016 - 09.2017
Real Estate License -
California Department of Real Estate
High School Diploma -
Downey High School