Nicholas Lynn Baggett
Tulsa,Oklahoma
Summary
Experienced leader who has successfully led cross-functional teams on complex service and repair projects, consistently delivering results on time and within budget. My strong leadership skills have fostered a culture of safety and accountability, resulting in an outstanding safety record and reduced incident rates. By aligning field operations with client expectations, I have also played a key role in driving customer satisfaction and identifying upsell opportunities, directly contributing to increased sales and long-term business growth. My ability to lead crews, coordinate with stakeholders, and maintain compliance with industry safety standards has been instrumental in project success and operational excellence.
Overview
18
18
years of professional experience
Work History
Service and Repair Superintendent
TKE
Tulsa, Oklahoma
01.2025 - Current
- Ensure field employee safety and quality of service in your territory
- Plan, organize, and manage service field activities to ensure that these activities meet customer needs and company standards
- Ensure effective and efficient allocation of available resources such as manpower and materials
- Conduct field education training with field workforce
- Improve efficiencies, managing route schedules and callback rates
- Understand how to provide technical support to field staff, either self-provided or redirected to other experts
- Authorize repair orders and tracking completion
- Lead change toward better efficiency and communication
Specification and Field Evaluation Manager
AuditMate
San Francisco, CA
09.2024 - 01.2025
- Create and implement elevator service contracts that are fully enforceable through data analytics
- Plan, organize, and manage field surveys with multiple vendors and suppliers
- Ensure contracts are legally binding and clear to all involved parties
- Work daily with CRM programs
- Manage daily meetings and field support
- Weekly presentations regarding elevator contracts and vendor responsibilities
- Authorize repair orders and tracking completion
Manager, Maintenance Field Operations
Amtech Elevator Services
Houston, Texas
05.2024 - 09.2024
- Ensure field employee safety and quality of service in your territory
- Plan, organize, and manage service field activities to ensure that these activities meet customer needs and company standards
- Ensure effective and efficient allocation of available resources such as manpower and materials
- Conduct field education training with field workforce
- Improve efficiencies, managing route schedules and callback rates
Manager, Maintenance Field Operations
Otis Elevator
Tulsa, Oklahoma
01.2021 - 05.2024
- Ensure field employee safety and quality of service in your territory
- Plan, organize, and manage service field activities to ensure that these activities meet customer needs and company standards
- Ensure effective and efficient allocation of available resources such as manpower and materials
- Conduct field education training with field workforce
- Improve efficiencies, managing route schedules and callback rates
Senior Project Manager (Elevator Cab Division)
JOBS/AMST
Houston, Texas
11.2012 - 01.2021
- Conducts monthly meetings in order to oversee elevator modernization and repair projects; as well as ensures the scope of work, invoices, proposals, and change orders from the elevator contractor
- Meets compliance with the modernization specifications and repair proposal
- Ensures inspection reports are submitted to the City of Houston and the State of Texas to receive the elevator permit
- Works closely with the sales staff and construction superintendents to ensure a successful project from both the financial and customer perspectives
- Interacts and collaborates with customers; typically building construction trades, managers and superintendents
- Performs and manage technical surveys and estimates
- Manages the safety program known as C3
- Maximizes project cash coverage
Border Patrol Agent, BORSTAR Operator
U.S. Department of Homeland Security
San Diego, CA
08.2007 - 10.2012
- Actively involved in resolving emergency situations and high-risk incidents while reducing the risk of loss of life or serious injury to officers, victims, or innocent third parties.
- Actively participated in providing responses to situations involving civil disturbances, high-risk warrant executions, tactical operations/situations, reconnaissance/surveillance services, civil emergencies (either man-made or natural disasters), and search and rescue operations.
- Able to demonstrate a high level of skill in weaponry, self-defense, confrontation management, aquatics, rappelling, technical rescue, land navigation, law enforcement search and rescue, tracking, air operations, emergency rescue procedures, tactical medical operations, and waterborne operations.
Education
B.S. - Criminal Justice, Minor Sociology
Texas State University
San Marcos, TX12.2005
Skills
- Relationship building and management
- Project coordination
- Project management
- Quality assurance
Timeline
Service and Repair Superintendent
TKE
01.2025 - Current
Specification and Field Evaluation Manager
AuditMate
09.2024 - 01.2025
Manager, Maintenance Field Operations
Amtech Elevator Services
05.2024 - 09.2024
Manager, Maintenance Field Operations
Otis Elevator
01.2021 - 05.2024
Senior Project Manager (Elevator Cab Division)
JOBS/AMST
11.2012 - 01.2021
Border Patrol Agent, BORSTAR Operator
U.S. Department of Homeland Security
08.2007 - 10.2012
B.S. - Criminal Justice, Minor Sociology
Texas State University