Nicholas Maker
York,PA
Summary
Knowledgeable and dedicated customer service professional with growing experience in Gaming industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Service - Monetization
Zenimax Online Studios
05.2018 - Current
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Streamlined communication processes for increased efficiency in addressing customer inquiries.
- Collaborated with team members to improve overall response times and service quality.
Title Agent
PDP Group
01.2018 - 05.2018
- Insurance Processing and management of Title and Leins
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Reduced errors in title searches by conducting thorough research using public records, databases, and other resources.
Call Center Customer Service Representative
Prometric
05.2017 - 08.2017
- Reduced call resolution time through efficient problem-solving and communication skills.
- Manage Sensitive information (SSN) and scheduling licenses and certifications
- Achieved high-quality service by adhering to company policies and procedures during each interaction.
Education
Fine Arts
CCBC
CatonsvilleSkills
- Sales Techniques
- Customer Retention
- Product Knowledge
- Effective Communication
- Interpersonal Skills
- Process Improvement
- Complaint Handling
Hobbies
Hardcore gamer
TCG enthusiast
Gundam Fanatic
Writer of various sci-fi and fantasy works
Timeline
Customer Service - Monetization
Zenimax Online Studios
05.2018 - Current
Title Agent
PDP Group
01.2018 - 05.2018
Call Center Customer Service Representative
Prometric
05.2017 - 08.2017
Fine Arts
CCBC
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