Nicholas Malone
Summary
Dedicated professional with a strong focus on employee training, customer service, and team building. Proven ability to enhance service delivery and cultivate positive workplace environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant HR Manager
Zaxbys
Byron, GA
09.2024 - Current
- Assisted general manager in daily restaurant operations, driving performance improvements.
Coached staff on adherence to standards, resulting in enhanced service delivery.
Implemented Zaxby’s policies for consistent opening and closing practices.
Addressed customer complaints effectively, ensuring loyalty and repeat business.
Cultivated a positive workplace environment to enhance team dynamics.
Managed cash handling processes and daily deposits for operational efficiency.
Lead Trainer
Zaxbys
Byron, Georgia
05.2024 - 09.2024
- Supervised and trained new employees in hands-on training techniques.
Monitored performance of newly hired employees to ensure task accuracy and safety.
Collaborated with management to implement effective training methodologies.
Cook
Zaxbys
Byron, Georgia
09.2023 - 05.2024
- Ensure cleanliness is maintained and orders are prepared promptly while prioritizing safety measures.
Education
High School Diploma -
Crawford County High School
Roberta, GA05-2025
Skills
- Employee training
- Customer service
- Team building
- Performance management
- Conflict resolution
- Cash handling
- Management
- Adapting to change
- Willingness to learn
Certification
- ServSafe Certified
- Management Certification
Timeline
Assistant HR Manager
Zaxbys
09.2024 - Current
Lead Trainer
Zaxbys
05.2024 - 09.2024
Cook
Zaxbys
09.2023 - 05.2024
High School Diploma -
Crawford County High School