Nicholas Mata
Lowell,MA
Summary
Accomplished professional with extensive customer service and security experience Bilingual in Spanish and English, with certifications in First Aid and CPR. Proven ability to enhance workplace safety and customer satisfaction through strong interpersonal, time management, and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Security Officer
Securtias Security Services
05.2023 - 06.2024
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Customer Service Representative
Lowes Home Improvment
02.2023 - 05.2023
- Responded to customer requests for products, services, and company information.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Gym Receptionist
Planet Fitness
01.2022 - 05.2022
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Processed new memberships accurately, leading to an increase in gym revenue and member retention.
- Checked members into gym by scanning badges.
- Recorded equipment, facility and janitorial issues to facilitate maintenance.
- Enhanced gym member experience by providing friendly and efficient check-in and check-out services.
- Supported gym staff by scheduling and coordinating meetings and appointments.
- Trained new reception staff on company policies, procedures, and software systems for consistent services across the team.
Cashier Team Lead
Walgreens Boots Alliance
01.2021 - 08.2021
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Assisted customers by answering questions and fulfilling requests.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Restocked and organized merchandise in front lanes.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Quickly and accurately counted drawers at start and end of each shift.
- Operated POS cash register and equipment to collect payments.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
Education
HS Diploma - Masonry
Greater Lowell Technical High School
Tyngsboro, MA05.2021
Skills
- Fluent in Spanish/English
- Superior customer service
- Relationship building and management
- Work ethic
- Workplace Safety
- Verbal and written communication
- Reliability
- Punctuality
- First Aid Certified
- Customer Service
- Honest and Dependable
- CPR Certified
Timeline
Security Officer
Securtias Security Services
05.2023 - 06.2024
Customer Service Representative
Lowes Home Improvment
02.2023 - 05.2023
Gym Receptionist
Planet Fitness
01.2022 - 05.2022
Cashier Team Lead
Walgreens Boots Alliance
01.2021 - 08.2021
HS Diploma - Masonry
Greater Lowell Technical High School
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