Nicholas Matotek
Pittsburgh,Pennsylvania
Summary
Successful at completing new installations, updates, and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.
Overview
4
4
years of professional experience
Work History
Technology Specialist Sr
PNC Financial Services
05.2022 - Current
- Applies solution design and support while consistently meeting customer needs
- Leverages technical knowledge and industry experience to design, build, and maintain infrastructure technology solutions
- Develops software components and hardware for projects; aligns these with business strategies and objectives
- Working with engineers to make improvements in logging, monitoring, and implementing new projects
- Assist in the creation of tools to improve each team’s capability to identify a cause and expedite recovery
- Work with Change Management and Release Managers on evaluation, design and scheduling of change events
- Work with Platform Engineering to ensure reliability, performance, capacity, recoverability, high availability, and adherence to standards
- Administer platforms using various management interfaces
- Provide mentoring and guidance to other members of the support team.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Set up hardware and software in optimal configurations to meet network performance requirements.
Technology Specialist
PNC Financial Services
03.2020 - 05.2022
- Perform root cause analysis and identify long term solutions to prevent reoccurrences of issues
- Work with customers to help provide automation for ten different lines of business
- Identify improvements in logging, monitoring and support documentation
- Assist in the creation of tools to improve the team’s capability to identify cause and expedite recovery
- Ensure environments are available and stable for customers including the backup and recovery, business continuity, system software maintenance, installation/upgrades, monitoring and troubleshooting, and application release execution.
- Logged updates on support tickets to communicate status to users and managers.
- Administered networks by creating user accounts and managing permissions.
Tier II Support Associate
05.2019 - 03.2020
- Interact with staff members at all levels in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism and confidentiality
- Provide technical assistance and support for all staff of Application Verification and address level one issues related to corporate computer system, software, and hardware
- Administer corporate policies for setting up new employees: Setup access to corporate networks, telephones, workstations, scanners and monitors
- Handle, on average 75-100 files that require a final quality control review before communication the final report to client contacts
- Handle, on average 35 to 50 incoming/outgoing calls during coordinating and completing the screening process daily
- These calls include communicating with clients, vendors and employees.
Education
Bachelor of Science - Information Sciences, Computer Information Systems, Business Administration
Clarion University of Pennsylvania
Clarion, PA05.2019
Associates of Specialized Technology - Electrical Technology
Rosedale Technical College
Crafton, PA01.2014
Skills
- Linux
- Windows
- MobaXterm
- Automation Anywhere Platform
- Dynatrace
- Remote Desktop
- Kore AI Platform
- Service Now
- Confluence
- Windows PowerShell
- Jira
- Archer
- [Technology] specialist
Timeline
Technology Specialist Sr
PNC Financial Services
05.2022 - Current
Technology Specialist
PNC Financial Services
03.2020 - 05.2022
Tier II Support Associate
05.2019 - 03.2020
Bachelor of Science - Information Sciences, Computer Information Systems, Business Administration
Clarion University of Pennsylvania
Associates of Specialized Technology - Electrical Technology
Rosedale Technical College
Similar Profiles
Venkatesh HangalVenkatesh Hangal
Sr. Database Engineer at PNC Financial ServicesSr. Database Engineer at PNC Financial Services
Narmin HasanliNarmin Hasanli
Teller at PNC Financial ServicesTeller at PNC Financial Services
Richard DahlstromRichard Dahlstrom
Customer Service Representative at PNC Financial ServicesCustomer Service Representative at PNC Financial Services
Evan KutzEvan Kutz
Vp Branch Manager Sr. at PNC Financial ServicesVp Branch Manager Sr. at PNC Financial Services
Elaine Harris-FultonElaine Harris-Fulton
HRIS Administrator at Rivers Casino PittsburghHRIS Administrator at Rivers Casino Pittsburgh