Nicholas Mercado
Round Rock,TX
Summary
Proven to excel in high-pressure environments, I leveraged my strong work ethic and problem-solving skills at Chick-fil-A to enhance customer satisfaction and maintain operational excellence. Adept at multitasking and organization, I consistently contributed to positive dining experiences, building lasting relationships with regular customers through attentive service.
Overview
2
2
years of professional experience
Work History
Front of House Employee
Chick-fil-A
11.2024 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
Server
Texas Road House
09.2022 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Education
Bachelor of Arts - Anthropology
Texas State
San Marcos, TX08-2025
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Multitasking and organization
- Attention to detail
- Complaint handling
Timeline
Front of House Employee
Chick-fil-A
11.2024 - Current
Server
Texas Road House
09.2022 - 06.2024
Bachelor of Arts - Anthropology
Texas State
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