Nicholas Messier
Mount Dora,FL
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
7
7
years of professional experience
Work History
Sales Associate
Lowes Home Improvment
Mount Dora, FL
04.2022 - Current
- Described merchandise and explained use, operation and care.
- Upsold additional items based on customer interests and needs.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered store and merchandise questions and led customers to wanted items.
- Developed trusting relationships with customers by making personal connections.
- Built and maintained relationships with peers and upper management to drive team success.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Front Desk Administrator
Bubbles n Paws
Fall River, MA
03.2018 - 05.2022
- Managed incoming calls, directed them to the appropriate personnel, and took messages when necessary.
- Ensured that front desk area is clean and organized at all times.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Handled cash drawer operations including deposits, withdrawals, refunds.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
Education
High School Diploma -
Somerset Berkley Regional High School
Somerset, MA06-2021
Leadership Team Development
Orlando, FLSkills
- Upselling
- Retail loss prevention
- Promotional support
- Professional demeanor
- Strategic planning
- Teamwork and collaboration
- Sales training
- Point of sale operation
Timeline
Sales Associate
Lowes Home Improvment
04.2022 - Current
Front Desk Administrator
Bubbles n Paws
03.2018 - 05.2022
High School Diploma -
Somerset Berkley Regional High School
Leadership Team Development
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