Nicholas Miranda
Odessa,FL
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
5
5
years of professional experience
Work History
IT Support Specialist
HDR
01.2022 - Current
- Apply technology to address business needs and constraints
- Combine a breadth of IT technical expertise with an overriding concern and urgency for excellent customer service
- Participate in enterprise-wide IT projects and initiatives
- Diagnose system hardware, software, and operator problems
- Provide advanced troubleshooting on complicated IT issues
- Provide support for software applications
- Provide desk side training upon request for enterprise applications
Customer Care and Technical Support Advisor
Blackboard
05.2021 - 08.2021
- Navigating multiple applications and researching solutions
- Provided customer support through phone calls
- Assisted clients with web browser troubles
Technical Support Intern
KnowBe4
05.2020 - 08.2020
- Monitor and maintain issue reports through help-desk systems
- Helped end-users with potential threats coming from social engineering
- Assisted clients with handling their KnowBe4 environment
- Communicated directly with customers and discussed best plan to train employees
United States Embassy, International Narcotics Law Enforcement
05.2018 - 08.2018
- IT Team
- Web Design for the website of recruiting more applicants
- IT end-user training for employees
- IT Support Desk to help solving computer and mobile equipment issues
- Data entry for police files
Education
Bachelor of Information Sciences - Information Security, Criminology
University of South Florida
Tampa, FLSkills
- Operating Systems – Windows 10 / XP / Vista / Linux / Chrome
- Languages / Databases – Java, Python, Dbeaver, Postre, SQL, C
- Encryption
- Event Security Monitoring
- Critical Thinking Skills
Timeline
IT Support Specialist
HDR
01.2022 - Current
Customer Care and Technical Support Advisor
Blackboard
05.2021 - 08.2021
Technical Support Intern
KnowBe4
05.2020 - 08.2020
United States Embassy, International Narcotics Law Enforcement
05.2018 - 08.2018
Bachelor of Information Sciences - Information Security, Criminology
University of South Florida
Similar Profiles
Duane MaddockDuane Maddock
CADD Designer at HDRCADD Designer at HDR
William A. GarciaWilliam A. Garcia
Marketing Intern at HDRMarketing Intern at HDR
Jacob KirkJacob Kirk
Transportation Engineer Intern at HDRTransportation Engineer Intern at HDR
Nicole Y. CastilloNicole Y. Castillo
Senior Administrative Project Coordinator II at HDRSenior Administrative Project Coordinator II at HDR
Scott UprightScott Upright
Associate Dentist at Dr. Dale StoneAssociate Dentist at Dr. Dale Stone