Nicholas Modica
Naperville,IL
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
10
10
years of professional experience
Work History
Project Manager
Triton Construction
01.2023 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
Sales Representative
PTS Corporation
02.2022 - 01.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Retail Operations Manager
Consume Cannabis a division of PTS Corp.
08.2020 - 02.2022
- Collaborated closely with other managers to exchange best practices in retail operations management and drive continuous improvement across the organization.
- Determined layout of store merchandise for visual appeal to consumers.
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
Budtender - General Manager
Zen Leaf
04.2017 - 08.2020
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Customer Service Representative
D’Arcy Buick GMC
11.2014 - 04.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Skills
- Project Planning
- Leadership and team building
- Problem Resolution
- Operations Management
- Customer Relations
- Interpersonal Communications
- Cost Control
Education, Training and Certifications
- Naperville Central High School, Diploma, 05/01/10
- Hemp Staff Medical Cannabis Training, 06/01/16
- Algaecide and Herbicide Certification, 06/01/12
References
- Jacob Coward, Director of Wholesale at PTS, 815-674-3203
- Mike Greco, V.P. of Retail at Consume Cannabis, 312-618-0409
- Jeremy Niec, AGM at Nature’s Care Rolling Meadows, 224-456-9307
Timeline
Project Manager
Triton Construction
01.2023 - Current
Sales Representative
PTS Corporation
02.2022 - 01.2023
Retail Operations Manager
Consume Cannabis a division of PTS Corp.
08.2020 - 02.2022
Budtender - General Manager
Zen Leaf
04.2017 - 08.2020
Customer Service Representative
D’Arcy Buick GMC
11.2014 - 04.2017
Similar Profiles
Zachary HarrahZachary Harrah
Surveying/Engineering Intern at Triton ConstructionSurveying/Engineering Intern at Triton Construction
John CoxJohn Cox
Superintendent at Triton Construction Inc.Superintendent at Triton Construction Inc.
Taylor RussellTaylor Russell
Carpenter at Triton Construction IncCarpenter at Triton Construction Inc