Nicholas Mood
Carmichael,CA
Summary
I'm A Diligent Store Operations Team Leader That Is Currently Serving The Fair Oaks Community At Raley's 421 With 11 Years Of Passion & Purpose Behind Me. I Have Been Building A Solid Foundation In Leading Department Teams To Achieve Efficient Work Flows & Genuine Quality Outcomes. Im Adept At Adapting To Changing Business Needs & Ensuring Consistency In Accountability, Communications & Performances. I Demonstrate A Culture Of Trust With My Team To Better Problem Solve Conflict Resolutions To Meet Operational Goals As Well As High Standards In Compliance & Record Keeping. My Goal Is Safety Wall To Wall. My Objective Is To Continuously Strive For More Impactful Ways In Showing Our Communities All Around Us The Heart Of What We Do At Raley's Is What Makes The Difference.
Overview
11
11
years of professional experience
Work History
Store Operations Team Leader
Raley's
Fair Oaks, CA
12.2022 - Current
- Lead Daily Operations Ensuring Efficient Workflow Performance, Replenishment Needs & Continuous Store Improvement.
- Building Strong Relationships With Customers Through Positive Peak Moments & Attentive Responses To Keep Customer Retention.
- Implemented Process Improvements To Enhance Team Building, Customer Service & Reducing Operational Costs While Increasing Basket Size.
- Maintaining Overall Safe Work Environments & Food Safety With Employee Training's Like Safety @ Raley's Tri Folds. Audits Such As EcoSure, EcoLab, County, Raley's FSQA & Monthly Safety & Food Safety Topics.
- Assisting With Regulatory Compliance, Merchandise Builds, Store Communications, & Any Other Aligned Expectations
- Leading Team Performances & Providing Constructive Feedback To Increase Productivity & Maintain A Seamless High Quality Customer Experience.
Food Service Team Leader
Raley's
Placerville, CA
12.2019 - 12.2022
- I Was The Food Service Team Leader, I Had Over Site In Daily Operations Of The Raley's Deli, Bakery, Peet's Cafe, Hot Wok And Sushi As Well As Involving My Self In Operations All Through Out The store.
- I Led My Team Of 25 By Planning & Designating Shifts & Hours Using Weekly Labor Tacking Sheets.
- I Maintained Compliance With Company Policies & Procedures For Food Safety, Sanitation & Quality.
- I Set Fourth High Performance & Service Standards To Keep Consistent, High-Quality Environment Devoted To Customer Satisfaction.
- I Investigated & Integrated Enhanced Service & Team Management Strategies To Boost Business Profits.
Assistant Food Service Leader
Raley's
Folsom, CA
06.2018 - 11.2019
- I Led & Developed A Team Of About 15 Top Performers To Achieve High Standards & Monthly Sale Goals.
- Orchestrated Positive Customer Experiences & Employees Relations In All Daily Stages By Overseeing Every Area Of The Food Service Operation.
- Monitored Weekly Memos For Industry Trends To Keep Up With Accurate Information For Business Success.
- Properly Wrote & Put Away 5 Different Orders, Established Company Charts For Easy Monthly Department Inventory's & NSF Inspections.
Store Clerk
Raley's
El Dorado Hills, CA
04.2015 - 06.2018
- Operated Check-Stands & Gave Professional Customer Service For A Great Family Experience!
- Open & Closed Fresh Service Deli, Kitchen & Bakery While Training New Crew Members To Lead By Example
- Organized Dairy Loads While Maintaining Knowledgeable Info On Variety's Of Products For Consumers
- Rotated Fresh Fruits & Vegetables In A Fast Paced Manner For Produce Department
- Prepared Chef Cuisine While Managing Times, Procedures & Dates For Maximum Overall Results For Department
Education
High School Diploma -
Ponderosa High School
Shingle Springs, CA05-2013
Skills
- Regulatory Compliance & Risk Safety
- Merchandising
- Team Development
- Collaborative Root Cause Analysis
- Superior Customer Care
- Scheduling & Delegation
- Analyzing Metrics & Data
- Proactive Planning
Timeline
Store Operations Team Leader
Raley's
12.2022 - Current
Food Service Team Leader
Raley's
12.2019 - 12.2022
Assistant Food Service Leader
Raley's
06.2018 - 11.2019
Store Clerk
Raley's
04.2015 - 06.2018
High School Diploma -
Ponderosa High School