Nicholas Mosley
Charlotte,NC
Summary
Results-driven retail professional with a proven track record in customer engagement and inventory management. Committed to enhancing customer satisfaction and driving sales outcomes.
Dedicated retail associate with expertise in customer service and team collaboration. Skilled in resolving customer issues and facilitating educational interactions to improve sales performance and foster loyalty.
Overview
5
5
years of professional experience
Work History
Retail Customer Sales Associate
Zips Car Wash
Holly Springs, North Carolina
01.2022 - Current
- Facilitated customer engagement by providing personalized service and product recommendations.
- Managed inventory levels by conducting regular stock checks and organizing merchandise displays.
- Processed customer transactions accurately to enhance overall sales performance.
- Resolved customer issues promptly to maintain high satisfaction levels and repeat business.
- Collaborated with team members to execute promotional activities and enhance store visibility.
- Educated customers on product features and services to improve sales outcomes.
- Maintained a clean and organized sales floor to create a welcoming shopping environment.
- Assisted in training new associates on customer service protocols and sales techniques.
Lumbar sales associate
Lowes Home Improvment
Holly Springs, North Carolina
12.2023 - 12.2025
- Assisted customers in selecting appropriate lumber products based on project specifications.
- Maintained accurate inventory records through regular audits and stock assessments.
- Resolved customer inquiries and complaints, ensuring a positive shopping experience.
- Educated customers on safe handling and storage of lumber materials.
- Executed sales transactions efficiently, ensuring accuracy in pricing and inventory.
- Developed strong relationships with repeat customers to foster loyalty and satisfaction.
- Prepared detailed quotes for custom lumber orders, addressing customer requirements.
- Monitored safety compliance in lumber department, reducing workplace incidents.
Crew Shift Leader
Culvers
Fuquay-Varina, North Carolina
11.2020 - 03.2024
- Balanced cash drawers, operated registers and prepared cash deposits.
- Assessed individual team member abilities and aptitudes, incorporating into shift duties to promote happy employees and effective workflows.
- Managed employee requests, issues and conflicts.
- Assigned duties to specific employees and teams according to roles and skills.
- Monitored employee productivity and provided constructive feedback and coaching.
- Monitored inventory levels and ordered supplies as needed.
Education
Some College (No Degree) - Nursing
University of North Carolina At Charlotte
Charlotte, NCSkills
- Patient care
- Medical terminology
- Customer service
- Sales transaction processing
- Inventory management
- Team leadership
- Forklift certifications in different forklifts and reach trucks
- BLS certification from the American BLS
- CNA I certification
- First responder training
- Safety compliance
- Conflict resolution
Timeline
Lumbar sales associate
Lowes Home Improvment
12.2023 - 12.2025
Retail Customer Sales Associate
Zips Car Wash
01.2022 - Current
Crew Shift Leader
Culvers
11.2020 - 03.2024
Some College (No Degree) - Nursing
University of North Carolina At Charlotte