Leslie Navarro-Franco
Summary
Enthusiastic and motivated individual passionate about customer service and interacting with patients. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer/patient experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Retail Customer Sales Associate
American Freight Furniture And Mattress
04.2024 - Current
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Built lasting relationships with repeat customers through attentive service, creating a loyal client base that contributed significantly to store revenues.
- Maintained a clean and inviting store environment for enhanced customer experience.
- Developed strong product knowledge, enabling effective recommendations and upselling opportunities.
- Actively participated in weekly staff meetings aimed at discussing sales performance, providing valuable input to improve team efficiency and achieve desired outcomes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Prioritized helping customers over completing other routine tasks in store.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Front Office Medical Assistant
Victor Valley Pediatrics
05.2022 - Current
- Assisted with insurance verification, expediting the check-in process and ensuring accurate billing.
- Assisted in training new front office staff members, ensuring consistent quality of service delivery across the team.
- Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
- Provided accurate documentation of patient interactions in electronic health record system.
- Used office practicum and cerner to maintain and update over 20-45 patient medical records.
- Assessed calls and inquiries to prioritize services based on medical emergencies.
- Improved patient satisfaction by promptly addressing inquiries and concerns both in-person and over the phone.
- Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
- Protected patients' rights by maintaining confidentiality of medical, personal, and financial information.
- Collected deductibles and copays to post money to patient accounts.
- Handled sensitive information with discretion, adhering to HIPAA guidelines at all times.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Called and faxed pharmacies to submit prescriptions and refills.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Performed medical records management, including filing, organizing and scanning documents.
- Registered new patients and updated existing patient demographics by collecting detailed patient information.
- Enhanced patient experience by maintaining a welcoming and organized front office environment.
- Coordinated medical records management, ensuring accuracy, confidentiality, and timely access for healthcare providers.
Education
Certified Medical Assistant - Healthcare
San Joaquin Valley College
Hesperia, CA08.2022
High School Diploma -
March Mountain High School
05.2021
Skills
- Quick learner
- Able to multitask efficiently
- Skilled in customer service
- Strong Communication and Interpersonal Skills
- Engaging with Diverse Customers
- Friendly and Helpful
- Honest and Dependable
- Reliable and Responsible
- Positive Customer Engagement
- Building Customer/Patient relationships
- Excellent Written and Verbal Communication
- Documentation And Reporting
Certification
- San Joaquin Valley College, Victorville, Clinical Medical Assistant Certification, 08/01/21, 05/01/22
- Basic Life Support Certification, 2022, Current
- CPR Certification, 2022, Current
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Retail Customer Sales Associate
American Freight Furniture And Mattress
04.2024 - Current
Front Office Medical Assistant
Victor Valley Pediatrics
05.2022 - Current
Certified Medical Assistant - Healthcare
San Joaquin Valley College
High School Diploma -
March Mountain High School