Open To Work
Nicholas Mroczkowski
New Smyrna Beach
Summary
Experienced insurance professional with over 8 years in auto and personal lines insurance. Certified Adjuster skilled in accurate documentation of claims, clear communication with policyholders, and compliance with regulatory standards. Leverages strong analytical and investigative abilities to ensure fair and timely claim resolutions.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Insurance Agent (Claims Representative)
Teleperformance / USAA
12.2023 - Current
- Assist members with the claims process, including initial loss reporting, claim status inquiries, and next-step guidance
- Gathered and documented facts of loss, policy details, and customer statements in claims systems to ensure accurate claims processing
- Maintain 95%+ quality and compliance scores while meeting call handling metrics
- Ensure adherence to state regulations and USAA internal policies in all interactions
- Assess Vehicle Damages, estimate repair costs, and determine compensation to settle claims ranging from $5,000-$150,000
- Collaborated with auto repair shops, legal teams, and policyholders to streamline claims management and enhance resolution efficiency
- Reduced Claims processing time by 20%
- Resolved 5-8 non-injury claims daily, contributing to timely claim settlements
Condition Report Writer (Auto)
Manheim Auto Auction
11.2021 - 01.2023
- Prepared clear, defensible claims documentation and condition reports, enabling accurate valuations and informed repair vs. total loss determinations for arbitration review.
- Conducted comprehensive auto claims inspections for cosmetic, mechanical, structural, frame, and unibody damage, identifying prior loss, flood indicators, and total loss conditions to support accurate claims processing.
- Accurately verify and document VIN, mileage, vehicle options, and trim levels using mobile claims platforms, improving data accuracy and reducing rework and arbitration inquiries.
- Increased daily claim inspection volume from approximately 15-18 to 25-30+ vehicles per day while maintaining accuracy and documentation standards.
Sales Representative / Team Lead
Liberty Mutual Insurance
03.2019 - 11.2021
- Consistently exceeded performance targets, including 43%+ cross-sell rate and 65% annual customer base growth
- Managed high-volume phone interactions, ensuring compliance with standards and accurate documentation for improved customer trust
- Led training sessions for new hires on insurance fundamentals, systems, and quality expectations.
- Conducted customer interviews to identify risk exposure and insurance needs in auto and personal lines, enhancing tailored coverage recommendations
- Interpreted insurance policies to clarify terms and conditions for clients and team members.
- Conducted investigative questioning in claims to assess relevance and gather necessary information.
- Ensured compliance with industry regulations through regular audits and adherence to standards.
Rental Agent / Inside Sales Specialist
Alamo Car Rental (MCO Airport)
03.2010 - 04.2019
- Managed 1,200+ daily reservations and rented an average of 50+ vehicles per shift
- Maintained 80%+ customer satisfaction rating over a rolling 12-month period
- Recognized with multiple sales and performance awards
- Resolved customer disputes regarding damage claims, billing issues, and insurance reservations
- Facilitated customer resolution processes
- Worked with insurance replacement rentals and ARMS claims-related reservations
- Evaluated claims related to damage disputes to ensure fair outcomes
- Managed high-volume documentation processing to support operational efficiency
Management Trainee / Management Assistant
Enterprise Rent-A-Car
Daytona
03.2009 - 03.2010
- Supported branch operations during large-scale flood event, managing increased insurance replacement demand to ensure timely customer service
- Assisted with 75+ insurance reservations per day during peak catastrophe conditions
- Improved ESQI scores from 63 to 80+ post-event through effective customer recovery efforts
- Prioritized tasks under pressure to maintain operational efficiency during critical situations
- Developed strong decision-making and prioritization skills in high-stress environments
- Assisted insurance customers with inquiries
- Analyzed claims related to catastrophe events
Education
Bachelor of Science - Sports Management
University of West Florida
Pensacola05.2008
Skills
- Claims Adjusting
- Claims intake
- High-volume claims
- Loss documentation
- Loss prevention
- Regulatory compliance
- Claims software
- Policy interpretation
- Customer negotiation
- Call-center performance
Websites
Certification
- Florida Certified Adjuster License (6-20), #P180406
- Florida Personal Lines License (20-44)
- Xactimate Certified
- Florida Real Estate License
- CPR Certified
Accomplishments
- Center of Excellence in quarter 3 and 4 of 2024.
- Center of Excellence top 10 agent 2025 USAA
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteOn-SiteSalary Range
$45000/yr - $200000/yrTimeline
Insurance Agent (Claims Representative)
Teleperformance / USAA
12.2023 - Current
Condition Report Writer (Auto)
Manheim Auto Auction
11.2021 - 01.2023
Sales Representative / Team Lead
Liberty Mutual Insurance
03.2019 - 11.2021
Rental Agent / Inside Sales Specialist
Alamo Car Rental (MCO Airport)
03.2010 - 04.2019
Management Trainee / Management Assistant
Enterprise Rent-A-Car
03.2009 - 03.2010
Bachelor of Science - Sports Management
University of West Florida