Nicholas Mull
GRAND RAPIDS,MI
Summary
Dynamic and results-oriented professional with a proven track record at Howies Hockey Tape, adept in warehouse operations and customer service. Excelled in streamlining processes to enhance efficiency and demonstrated exceptional problem-solving and decision-making skills. Skilled in packaging and labeling, coupled with a strong ability to build lasting customer relationships, significantly improving satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Warehouse Worker
Howies Hockey Tape
Caledonia, MI
11.2022 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 70 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Deliver Driver for all custom products
Sales Associate
Adidas Outlet
Byron Center, MI
03.2022 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Key Holder
Play It Again Sports/West Michigan Sports and Rec
Grandville, MI
10.2019 - 01.2022
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Education
James Madison High School
Online09.2020
Skills
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
- Loading and unloading
- Problem-solving
- Attention to detail
- Warehouse operations
- Data entry
- Time management
- Multitasking and organization
- Critical thinking
- Decision-making
- Face to face sales
- Customer service
Timeline
Warehouse Worker
Howies Hockey Tape
11.2022 - Current
Sales Associate
Adidas Outlet
03.2022 - 11.2022
Key Holder
Play It Again Sports/West Michigan Sports and Rec
10.2019 - 01.2022
James Madison High School