Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

NICHOLAS MULLETT

Towanda,IL

Summary

Seasoned CAT Inside Adjuster Consultant at AllState with a robust background in policy and claims investigation, property adjusting, and Xactimate proficiency. Excelled in delivering exceptional customer service and training team members, showcasing strong communication and organizational skills. Proven track record of adhering to FEMA and NFIP guidelines, ensuring high-quality claim handling.

Overview

17
17
years of professional experience

Work History

CAT Inside Adjuster Consultant

AllState
Towanda, IL
04.2022 - Current
  • Reviewed Claim files ensuring that claims are being handled according to FEMA guidelines.
  • Communicated with Policy Holders in order to answer questions and concerns to keep their claim moving forward properly.
  • Responsible for training new members of the team in Proof of Loss procedures and tasks.
  • Aided in Allstate File Reviews, making sure that estimates are written to the NFIP policy guidelines.

Outside Adjuster

Allstate
Towanda, IL
02.2021 - 04.2022
  • As an adjuster, I conducted inspections on homes, assessed damages, and wrote estimates using xactimate
  • I worked both virtually and in the field, inspecting damages resulting from but not limited to wind/hail, pipe bursts, water backup, and other sudden/accidental causes
  • I strive for great customer experience by making sure to be extremely responsive, hold great communication, and always conduct myself in a fair and professional manner.

Photographer

Self Employed
Coupeville, WA
03.2019 - 02.2021
  • Maintained my business website properly organizing and updating new product as well as advertising upcoming events.
  • Worked with clients to create custom art pieces.
  • Effectively communicated with clients creating exceptional customer service.

Shift Supervisor

Torres AES
Kosovo
09.2017 - 02.2019
  • Maintained weapons in the inventory. Properly keep accountability of all weapons and sensitive items.
  • Distributed weapons to armed guards prior to shift, and retrieved weapons at shift's end.
  • Supervised proper weapon loading and clearing procedures.
  • Handled payroll for the armed guards on my shift as well as creating the shift schedule.
  • Conducted training in order to make sure everyone on my shift had a keen knowledge of all posts including guard towers, pedestrian gate, and search procedures on vehicles.
  • It was my responsibility to issue counseling, and deal with disciplinary matters.

Construction worker

Absolute Construction
Champaign, IL
08.2014 - 09.2017
  • As a construction worker, it was my job to interact with customers to determine the scope of work that they wanted done on their homes
  • Work conducted included painting and drywall, siding repairs, and installing new windows. Work also included flooring such as installing carpet, tile, and laminate.
  • Customer service was a important aspect of this job, interacting with the clients, and making sure that their needs were met.

Infantryman/Team Leader

U.S. Army
Illinois
06.2008 - 06.2014
  • Conducted mounted and dismounted patrols in Afghanistan as a infantyman.
  • During my two tours in Afghanistan, I played a vital role in our missions success as a M2 gunner and our only certified CROW's (Common Remote Operated Weapon) operator.
  • As a team leader, it was my duty to make sure that everyone within my team was receiving the proper training, maintained a high level of organization, and always kept their equipment maintained and accounted for.

Education

Bachelor of Arts - Digital Photography

Southern New Hampshire University
Hooksett, NH
02-2021

Skills

  • Policy investigations
  • Claims Investigation
  • Property adjusting
  • Xactimate Proficiency
  • Adobe Software (Photoshop & Lightroom)

References

References available upon request.

Timeline

CAT Inside Adjuster Consultant

AllState
04.2022 - Current

Outside Adjuster

Allstate
02.2021 - 04.2022

Photographer

Self Employed
03.2019 - 02.2021

Shift Supervisor

Torres AES
09.2017 - 02.2019

Construction worker

Absolute Construction
08.2014 - 09.2017

Infantryman/Team Leader

U.S. Army
06.2008 - 06.2014

Bachelor of Arts - Digital Photography

Southern New Hampshire University

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NICHOLAS MULLETT