Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Nathaniel Brooks

San Antonio,TX

Summary

Fully committed to customer satisfaction. Thorough Property Claims Adjuster with hands-on experience performing home damage repair estimates, including wind, hail, and water damages. Dedicated to ensuring complete customer satisfaction and serving as a liaison between members and contractor.

Overview

5
5
years of professional experience
1
1
Certification

Work History

CAT Property Claims Adjuster

Allcat Claims Service
San Antonio, TX
02.2023 - Current
  • Documented and communicated claim activity to clients.
  • Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
  • Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
  • Coordinated emergency repair, cleaning companies and contractors to optimize customer claim handling.
  • Conducted secondary evaluations of original investigations documentation and reports to facilitate smooth resolutions.

Senior Communications Specialist

Rock Connections
San Antonio, TX
03.2022 - 02.2023
  • Used knowledge of marketing and communications to create emotional bonds with consumers and clients.
  • Coordinated with communications team to post and distribute cross-platform content.
  • Adhered to social media communications timeline by checking calendar to keep up with posting.
  • Delivered high-quality communications materials and tactics to create emotional connections with target audiences.
  • Applied communications expertise to help executive managers implement strategic plans for branding, marketing and public relations initiatives.

File Manager /Realtor Sales Associate

Coldwell Banker
Venice, Florida
01.2022 - Current
  • Developed and updated client reports and documents to maintain customer service and internal records.
  • Followed up with prospects throughout sales processes to offer assistance.
  • Organized and maintained systems to track leads coming from social media, website and other funnels.
  • Wrote purchase agreements, disclosures and other contractual documents, using DocuSign to obtain signatures and complete paperwork.
  • Successfully guided home buyers and sellers through sales and purchase of properties.

Realtor

PES Homes
Orlando, FL
01.2019 - 01.2020
  • Managed real estate transactions from initiation to closing.
  • Scheduled home viewings with potential buyers.
  • Maintained current and accurate CRM database of prospective customers.
  • Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
  • Conferred with escrow companies, lenders and home inspectors to expedite transactions and home buying process.

Education

SAFE MLO Course - Mortgage Lone Originator

Gold Coast Schools
Sarasota, FL
02.2022

High School Diploma -

Prew Academy
Sarasota
03.2008

Associate of Science - Bioolgy

SCF
Sarasota

Cosotology -

SCTI
Sarasota, FL

Skills

  • Client relations
  • Client relationship management
  • Recordkeeping
  • Settlement Negotiations
  • Coverage Assessment
  • Complex Problem Solving
  • Regulatory Compliance
  • Claims Evaluation
  • Policy Investigations
  • Property Adjusting
  • Claims Processing
  • Quality Control
  • Highly Motivated

Certification

  • AIC (working on)

Timeline

CAT Property Claims Adjuster

Allcat Claims Service
02.2023 - Current

Senior Communications Specialist

Rock Connections
03.2022 - 02.2023

File Manager /Realtor Sales Associate

Coldwell Banker
01.2022 - Current

Realtor

PES Homes
01.2019 - 01.2020

SAFE MLO Course - Mortgage Lone Originator

Gold Coast Schools

High School Diploma -

Prew Academy

Associate of Science - Bioolgy

SCF

Cosotology -

SCTI

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