Nicholas Mutter
College Park
Summary
Dynamic professional with a proven track record at Rafanelli Events, excelling in customer service and leadership. Adept at organizing large-scale events and coordinating teams, demonstrating strong attention to detail and collaboration. Proficient in MS Excel, with a commitment to delivering exceptional results in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Warehouse Assistant/Event worker
Rafanelli Events
12.2024 - Current
Volunteer Captain
Mad Love Music Festival
05.2024 - 10.2024
Front of House
C.P.'s Pizza
05.2024 - 08.2024
- Ability to communicate effectively with front of house staff regarding special requests or changes to menu items
- Established strong working relationships with front of house staff to ensure seamless service delivery throughout the restaurant
- Developed exceptional customer service skills while working as a Front of House Lead, interacting with customers to ensure satisfaction in all areas
- Developed strong customer service skills through daily interactions with customers
- Trained new employees on basic customer service techniques and procedures
Associate
Albertsons
07.2022 - 11.2023
- Moved inventory into allocated spaces within warehouse
- Organized and stocked inventory in the warehouse in accordance with company procedures
- Problem solved on the fly in order to put together events for groups of hundreds of people
- Displayed strong leadership skills while managing team performance in challenging environments
- Coordinated group of one hundred volunteers to put on an event
- Helped fundraise for a charitable organization promoting the arts
Food Runner
T.K.O'Malleys Restaraunt
05.2021 - 11.2021
- Maintained up-to-date knowledge of organizational policies, procedures, and regulations
- Effectively communicated with chefs, servers and other kitchen staff to deliver meals on time
- Provided excellent customer service by being attentive to guests' needs and requests
- Provided superior customer service by quickly and efficiently delivering food to guests
Education
Bachelor of Science (B.S.) - Marketing
University of Maryland
College Park, MD05.2028
Skills
- Customer service
- Attention to detail
- Leadership Ability
- Quick learner
- Collaborative Skill
- Physically Fit
- MS Excel
- Powerpoint
- Canvas
- Presentation materials
Certification
- C.P.R Certification
- Certified Bi-literate in Spanish Language
Timeline
Warehouse Assistant/Event worker
Rafanelli Events
12.2024 - Current
Volunteer Captain
Mad Love Music Festival
05.2024 - 10.2024
Front of House
C.P.'s Pizza
05.2024 - 08.2024
Associate
Albertsons
07.2022 - 11.2023
Food Runner
T.K.O'Malleys Restaraunt
05.2021 - 11.2021
Bachelor of Science (B.S.) - Marketing
University of Maryland
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