Nicholas Naylor
Pembroke Pines
Summary
Goal-oriented hospitality expert with a solid background in the travel industry. Demonstrated ability to work alongside leading professionals to optimize guest experiences. Proficient in recognizing and resolving issues before they escalate, ensuring seamless operations.
Overview
8
8
years of professional experience
Work History
Receptionist
Celebrations on Vacations
Pembroke Pines
01.2018 - 03.2020
- Engaged with clients via email, phone, and in person to address needs.
- Relayed all client questions and messages to travel agents from inbound phone calls.
- Assisted with client travel information.
Customer Service Representative
27 Travels
Pembroke Pines
08.2020 - 06.2021
- Perform general correspondence with clients, such as answering phones and composing emails.
- Responsible for general administrative duties, such as copying, filing, generating end-of-day reports, and relaying messages to the supervisor.
- Assist with shipping documents and promotional materials.
Food and Beverage Host
Walt Disney World Parks and Resorts
Lake Buena Vista
07.2021 - 06.2022
- Dedicated problem-solving.
- Careful and active listener, assisting in guest needs and requests.
- Cultivated positive guest interactions by communicating information efficiently and effectively.
- Supported fellow cast members by delegating responsibilities and understanding customer needs.
First Mate Support
Virgin Voyages
Remote
09.2022 - Current
- Engage in inbound calls and chats from First Mates (travel agents and advisors).
- Personally assist top travel agents and clients to foster strong professional relationships.
- Provide information regarding ships, products, services, and promotions.
- Service new and existing bookings, including making changes, accepting and recording payments, assisting travel partners with arranging guest needs, etc.
- Research and provide information to accommodate the many different needs of travel advisors and customers.
- Usage of multiple database systems, internal computer programs, and computer resources.
- Recognized for superior customer service delivery, culminating in the highest departmental customer satisfaction rating.
Education
Associate of Science - Business Administration
Broward College
Pembroke Pines, FL05-2027
High School Diploma -
Pembroke Pines Charter High School
Pembroke Pines, FL05.2020
Skills
- Google Workspace proficiency
- Exceptional customer service
- Extensive experience in Salesforce
- High internet proficiency
- Efficient multitasker
- Sales expertise
Timeline
First Mate Support
Virgin Voyages
09.2022 - Current
Food and Beverage Host
Walt Disney World Parks and Resorts
07.2021 - 06.2022
Customer Service Representative
27 Travels
08.2020 - 06.2021
Receptionist
Celebrations on Vacations
01.2018 - 03.2020
Associate of Science - Business Administration
Broward College
High School Diploma -
Pembroke Pines Charter High School