Nicholas Ohmer
Erie,PA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Customer Service Representative II (Siteworks/SD)
Zurn Industries LLC
09.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed Stainless Drains orders to maintain a fluent production queue.
- Developed the knowledge in the Siteworks line (Trench/Stainless Drains).
Customer Service Representative (Spec Drain)
Zurn Industries LLC
03.2022 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Build positive relationships with Sales Representatives.
- Developed the knowledge in the Specification Drainage product line.
- Investigated and resolved customer inquiries and complaints quickly
Account Executive
BHG(Bankers Healthcare Group)
08.2020 - 03.2022
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Executed successful sales strategies to convert leads into customers.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Managed sales cycle to maintain solid customer base.
- Met and exceeded service level goals to achieve standards and expectations.
- Gained understanding of goals, objectives and processes to meet client business needs.
Sales Representative
Cellular Sales Verizon
03.2018 - 08.2020
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Skills
- Service-Orientation
- Multi-Line Phone Talent
- Proficient In Microsoft Programs
- Account Management
- Issue and Complaint Resolution
- Sales Report Generation
- Order Fulfillment
- Business Development Understanding
Accomplishments
Eagle Scout 2012
Timeline
Customer Service Representative II (Siteworks/SD)
Zurn Industries LLC
09.2022 - Current
Customer Service Representative (Spec Drain)
Zurn Industries LLC
03.2022 - 09.2022
Account Executive
BHG(Bankers Healthcare Group)
08.2020 - 03.2022
Sales Representative
Cellular Sales Verizon
03.2018 - 08.2020
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