Nicholas Olsen
Tumwater,WA
Summary
Dynamic Park Manager with a proven track record at Alderbrook Estates, excelling in guest relations and property maintenance. Expert in developing marketing strategies that enhance customer engagement and drive revenue. Skilled in complaint resolution and financial management, fostering a positive environment that promotes loyalty and satisfaction among patrons.
Overview
12
12
years of professional experience
Work History
Park Manager
Alderbrook Estates
09.2020 - Current
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Partnered across departments to run smooth, professional events and activities.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
Table Games Dealer
Lucky Eagle Casino
05.2018 - 03.2020
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Learned and followed company procedures to maintain consistency and standards.
Cage Cashier
Lucky Eagle Casino
04.2017 - 05.2018
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Processed various cash transactions and answered gaming customer questions.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
- Secured casino funds not in use after balancing cash drawer.
Park Manager
Harrison RV Park
05.2014 - 05.2017
- Conducted research and analysis of market trends to determine potential opportunities for growth.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
- Developed and implemented marketing strategies to increase customer engagement and drive revenue.
Education
High School Diploma -
Centralia High School
Centralia, WAAssociate of Arts -
South Puget Sound Community College
Olympia, WASkills
- Reservation management
- Property maintenance
- Teamwork and collaboration
- Financial management
- Property inspections
- Marketing and advertising
- Strong mathematical skills
- Excellent customer service
- Multitasking Abilities
- Chip inventory systems
- Rent collection
- Complaint resolution
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Table Games Dealer License through effectively graduating from Table Games Dealer School.
- Resolved product issue through consumer testing.
- Achieved Class III Gaming License.
- Documented and resolved tenant disputes which led to more collaborated efforts.
Languages
English
Native or Bilingual
Spanish
Professional Working
Interests
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Documenting and sharing travel experiences
- Backpacking and Hiking
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Enjoy hobbies that combine physical activity with outdoor exploration
- Hiking
- Participate in bowling and riding WaveRunners (PWC), as recreational activities to maintain physical fitness
- Embracing outdoor adventures such as swimming and skydiving
- Passionate about balancing physical health with mental and emotional wellness
- Regularly practice mindfulness and meditation for overall wellness
- Photography
- Fashion
- Creative Writing
- I have a passion for photography and editing photos
Timeline
Park Manager
Alderbrook Estates
09.2020 - Current
Table Games Dealer
Lucky Eagle Casino
05.2018 - 03.2020
Cage Cashier
Lucky Eagle Casino
04.2017 - 05.2018
Park Manager
Harrison RV Park
05.2014 - 05.2017
High School Diploma -
Centralia High School
Associate of Arts -
South Puget Sound Community College