Nicholas Palm
Englewood,CO
Summary
Accomplished professional with expertise in digital asset management and product training at Hercules Industries. Excel in multimedia production and fostering teamwork. Spearheaded strategic website enhancements and developed engaging training programs, boosting employee knowledge by 30%. Adept at problem-solving and adaptable to dynamic environments, ensuring alignment with organizational goals.
Overview
6
6
years of professional experience
Work History
Digital Asset Manager
Hercules Industries
02.2025 - 10.2025
- Assisted in managing asset portfolios, ensuring proper documents and images were on the website.
- Collaborated with cross-functional teams to support strategic development of the website.
- Assisted and coordinated the development of new tools on the website
- Monitored a help line for the website, for internal employees and customers
- Monitored performance metrics of website, recommending adjustments as needed.
Product Training Manager
Hercules Industries
10.2023 - 01.2025
- Developed and implemented training courses to enhance employee product knowledge.
- Collaborated with department heads to assess training needs and align programs accordingly.
- Created engaging interview style training videos with the assistance of knowledgeable employee.
- Coordinated logistics for training sessions at all branches, including scheduling, resources, and attendance
- Maintained accurate records of training participation and compliance for reporting purposes.
Climbing Wall Manager
Evergreen Parks and Rectreation Department
08.2021 - 12.2023
- Supervised climbing wall operations, ensuring safety protocols and adherence to guidelines.
- Trained and mentored staff on climbing techniques and emergency procedures.
- Coordinated scheduling for climbing wall activities, optimizing participant engagement.
- Developed and implemented training programs to enhance staff performance and safety awareness.
- Conducted regular inspections of equipment, identifying maintenance needs to ensure operational readiness.
- Conducted regular route-setting sessions to provide fresh challenges for climbers, maintaining interest levels, and encouraging skill development.
Equipment Team Marketing Support Representative
Hercules Industries
06.2019 - 09.2023
- Coordinated marketing campaigns, collaborating with cross-functional teams to ensure alignment and execution.
- Assisted the the management of major equipment brand pricing across all branches
- Coordinated logistics for internal and external equipment trainings including, blank, resources, and technology setup.
- Created customizable pricebooks for major equipment line.
Education
Bachelor of Arts - Advertising
University of South Carolina
Columbia, South Carolina, SC05-2019
Skills
- Microsoft Excel
- Virtual training
- E-learning development
- Customer focus
- Multimedia production
- Teamwork and collaboration
- Problem-solving
- Critical thinking
- Adaptability and flexibility
- Team building
Timeline
Digital Asset Manager
Hercules Industries
02.2025 - 10.2025
Product Training Manager
Hercules Industries
10.2023 - 01.2025
Climbing Wall Manager
Evergreen Parks and Rectreation Department
08.2021 - 12.2023
Equipment Team Marketing Support Representative
Hercules Industries
06.2019 - 09.2023
Bachelor of Arts - Advertising
University of South Carolina