Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Nicholas Pantell

Seaford

Summary

Dynamic customer service professional with extensive experience at Stop and Shop Supermarket, excelling in conflict resolution and team leadership. Proven track record of enhancing customer loyalty through effective communication and personalized service. Skilled in transaction processing and bookkeeping, ensuring financial accuracy and operational efficiency in high-pressure environments.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Stop and Shop Supermarket
Massapequa
02.2021 - Current
  • Resolved customer complaints and concerns with professionalism and efficiency, prompting high satisfaction and loyalty.
  • Maintained up-to-date knowledge of store policies, promotions, security practices and payment procedures.
  • Handles high-volume customer interactions, remaining calm and solution-focused in fast paced environments.
  • Built strong relationships with repeat customers through effective communication and personalized service.

Assistant Bookkeeper

Stop and Shop Supermarket
Massapequa
06.2020 - Current
  • Recorded and reconciled daily sales, invoices, and payment records to ensure financial accuracy.
  • Reviewed receipts and purchase documentation to support accounting integrity.
  • Prepared bank reconciliations and maintained compliance with company and federal accounting standards.
  • Supported audit readiness through organized documentation and data entry.

Front End Supervisor

Stop and Shop Supermarket
Massapequa
02.2018 - 06.2020
  • Managed cashiers and front-end staff, overseeing daily operations and customer interactions.
  • Trained new employees on company policies, cash handling, and service procedures.
  • Monitored opening and closing procedures, including balancing cash drawers and verifying sales records.
  • Resolved escalated customer issues, creating a positive shopping experience and supporting retention.

Cashier

Stop and Shop Supermarket
Massapequa
07.2017 - 02.2018
  • Processed customer transactions efficiently and accurately for over 100 customers daily.
  • Handled various forms of payment and issued receipts while ensuring draw accuracy.
  • Assisted customers with product inquiries and store navigation.
  • Trained new hires in register use, product knowledge, and customer service basics.

Education

Criminology -

SUNY College At Old Westbury
Old Westbury, NY

Skills

  • Customer Service & Communications
  • Conflict Resolution & Complaint Handling
  • Building Customer Trust & Loyalty
  • Verbal & Written Communication
  • High-Pressure Problem Solving
  • Team Leadership & Training
  • Administrative & Financial Operations
  • Transaction Processing & Cash Handling
  • Bookkeeping & Account Reconciliation
  • Sales Reporting & Financial Closing
  • Quality Assurance & Accuracy Audits
  • Data Entry & Recordkeeping
  • Technical Proficiency
  • Microsoft Office Suite (Excel, Word, Outlook)
  • POS Systems & Retail Software
  • Basic Accounting Software (VISP, QuickBooks)
  • Email & Phone Communication Systems
  • Inventory & Sales Tracking Tools
  • Multitasking and organization

Timeline

Customer Service Representative

Stop and Shop Supermarket
02.2021 - Current

Assistant Bookkeeper

Stop and Shop Supermarket
06.2020 - Current

Front End Supervisor

Stop and Shop Supermarket
02.2018 - 06.2020

Cashier

Stop and Shop Supermarket
07.2017 - 02.2018

Criminology -

SUNY College At Old Westbury

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