Nicholas Pappas
Deltona,FL
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Successful at solving problems and reducing conflict with professional demeanor.
Overview
9
9
years of professional experience
Work History
Meat Cutter
Sam's Club
Sanford, FL
01.2024 - Current
Gate Agent
Sanford Airport Authority / Allegiant
Sanford, FL
08.2023 - 12.2023
General Service Technician
Expert Car Care
Deltona / WinterPark, FL
09.2022 - 08.2023
Supervisory Transportation Security Officer
Trinity Technology Group
Sanford, FL
10.2021 - 04.2022
- Supervised and mentored team of 30-55 security officers.
- Communicated with other screening staff to promptly call attention to potential or active safety problems.
- Managed all security operations at Airport Checkpoint.
- Operated Encrypted Radio communication devices to coordinate with security personnel throughout facility.
- Established and enforced clear goals to keep employees working collaboratively.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Wrote reports outlining results to facilitate management decision making.
- Compiled and verified data to resolve issues and streamline efficiency.
Lead Transportation Security Officer
Trinity Technology Group
Sanford, FL
12.2020 - 10.2021
- Supervised and mentored team of 7-11 security officers.
- Watched each individual to assess demeanor and look for suspicious behavior.
- Communicated with other screening staff to promptly call attention to potential or active safety problems.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Responded to emergency situations quickly to minimize risk and injury.
- Took up the Mantel of STSO when there Operational Needs required it.
- Input Operational Numbers into required Databases.
- Noted possible security issues and performed additional reviews.
Transportation Security Officer
Trinity Technology Group
Sanford, FL
08.2019 - 12.2020
- Searched individuals and baggage for devices, weapons and other prohibited items.
- Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
- Monitored and conducted passenger screening.
- Upheld strong customer service standards while completing screenings.
- Surveilled all areas within facility to identify suspicious behavior.
- Operated scanning equipment to keep entrance lines moving efficiently.
- Directed passengers clearly for quick movement through security screening process.
Passenger Service Agent
Sanford Orlando International Airport
Sanford, FL
01.2018 - 01.2019
Team Member / Maintenance
McDonald's Restaurant
Deltona, FL
01.2017 - 01.2018
Education
Deltona High School
Deltona, FL05.2016
Skills
- New employee training
- Security equipment management
- Responding to emergencies
- Handling sensitive information
- Overseeing security details
- Advance imaging skills
- Hazardous items understanding
- Customer relations skills
- Organization
- Communication
- Critical thinking
- Conflict resolution
- Team building
Timeline
Meat Cutter
Sam's Club
01.2024 - Current
Gate Agent
Sanford Airport Authority / Allegiant
08.2023 - 12.2023
General Service Technician
Expert Car Care
09.2022 - 08.2023
Supervisory Transportation Security Officer
Trinity Technology Group
10.2021 - 04.2022
Lead Transportation Security Officer
Trinity Technology Group
12.2020 - 10.2021
Transportation Security Officer
Trinity Technology Group
08.2019 - 12.2020
Passenger Service Agent
Sanford Orlando International Airport
01.2018 - 01.2019
Team Member / Maintenance
McDonald's Restaurant
01.2017 - 01.2018
Deltona High School
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