Nicholas Parker

To progress the guest effectively and efficiently throughout the process from selling their vehicle to trading it in and purchasing another vehicle.

To explain step by step progression while keeping up with EchoParks standards and processes.

To give exceptional customer service while maintaining communication with guest until entire process has been completed with satisfaction.

Assist other departments as needed from entering appraisals, gathering all necessary paperwork, bringing vehicles to designated areas, and helping with diagnosing issues.

Used sales techniques and vehicle knowledge to understand customer needs and recommend vehicles based upon budget and needs.

Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.

Answered customer questions about products and services, helped locate vehicles throughout compsny inventory and promoted key items such as warranty and gap.

Assisted other departments with their process as well as utilize my knowledge to troubleshoot issues or aide with solutions.