Kaitlyn Gonzalez
New Braunfels,TX
Summary
I am a motivated, self-starting and goal oriented person with proven abilities in helping uncomplicate the lives of business owners and their customers. I will bring personal integrity, honesty and strong work ethics into my profession. I have excellent organizational, communication, time management, customer service and sales skills. I possess the ability to work comfortably and efficiently within challenging, changing, high-stress environments and have the aptitude in learning new concepts in a short amount of time. I am looking for a new challenge and hope that your company will be the perfect fit to utilize my excellent customer service skills and provide an opportunity to expand them.
Overview
11
11
years of professional experience
Work History
Experience Guide
EchoPark New Braunfels
10.2022 - Current
- Boosted guest satisfaction by providing comprehensive information on vehicle features and options.
- Increased dealership revenue with effective sales strategies tailored to individual guest needs.
- Cultivated strong relationships with guests, resulting in numerous referrals and repeat customers.
- Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
- Collaborated and assisted with finance team to secure optimal financing options for guests.
- Delivered high-quality service by addressing guests concerns promptly and professionally.
- Cross trained in all departments to ensure a seamless process for guests.
- Awarded Employee of the month twice in 2023.
- Finished #1 in the market within my first year in the industry.
Outside Sales Representative
HomeTeam Pest Defense
01.2020 - 10.2022
- Educated homeowners of in-wall pest system that was installed in their home during construction
- Registered new homeowners Termite Warranty to ensure their home is protected
- Built strong relationships with Builder Partners to both keep them educated on system and generate new leads
- Visited customer homes to inspect and propose strategic solutions for any current activity they had
- Negotiated prices, terms of sales and service agreements
- Achieved or exceeded company defined sales quotas
- Worked independently with minimal supervision
- Exhibited proven ability to set and achieve company defined sales goals
- Graduated from company's Women's Leadership Sponsorship and Development Program
- Nominated and graduated from company's Master Sales Program
- Lead Safety Squad for branch
- Employee of the Month multiple times (April 2020, January 2021, May 2021)
- Quarterly Capture Champ for Q2 and Q3 of 2020
- Hit 300k club for both 2020 and 2021
- Awarded the Texas Region Rookie of the Year for 2020
- Awarded the Texas Region Servant Heart Award for 2021.
Customer Service Representative
HomeTeam Pest Defense
08.2015 - 01.2020
- Answered inbound calls to promptly help customers and avoid on-hold wait times
- Provided primary customer support to internal and external customers in a fast-pace environment
- Responded to customer requests for products, services and company information
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Informed customers about billing procedures, processed payments and provided payment option set up assistance
- Created efficient routes for multiple technicians around the San Antonio area
- Graduated from company's Master Admin Program
- Nominated for company's Women's Leadership Sponsorship and Development Program
- Lead the Safety Squad for the branch
- Employee of the Month multiple times (October 2016, February 2017, June 2018, April 2019).
Children's Ministry Intern
Oakwood Baptist Church
12.2013 - 08.2015
- Stage creation and design
- Worship Leader
- Small group leader (1st-8th grade)
- Helped plan and organize Vacation Bible School
- Communicated with parents regarding their child's growth in the classroom
- Went on/organized multiple mission trips around the country
- Scheduled and managed teams of youth volunteers
- Oversaw youth ministry budget and track all expenses
- Planned weekly gatherings as well as special events and overnight retreats
- Hired, mentored and supervised instructors and volunteer staff to carry out program goals.
Waitress
El Nopalitos
01.2013 - 08.2015
- Delivered Exceptional Service to large groups of people
- Worked with team members to be efficient in time and resources
- Effective team player with great attention to detail
- Well versed with point of sale and cash registers
- Memorized all orders and requests
- Cleaned, sanitized and organized before and after shift
- Exceeded sales targets by offering add on's and drink specials.
Education
High school Diploma -
New Braunfels High School
New Braunfels, TX05.2015
Skills
- Sales Expertise
- Customer needs focused
- Customer service
- Communication skills
- Typing
- Microsoft office
- Time Management
- Personnel Training
- Interviewing
- Leadership Experience
- Organizational Insight
Timeline
Experience Guide
EchoPark New Braunfels
10.2022 - Current
Outside Sales Representative
HomeTeam Pest Defense
01.2020 - 10.2022
Customer Service Representative
HomeTeam Pest Defense
08.2015 - 01.2020
Children's Ministry Intern
Oakwood Baptist Church
12.2013 - 08.2015
Waitress
El Nopalitos
01.2013 - 08.2015
High school Diploma -
New Braunfels High School
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