Oswaldo Patino
Richmond,TX
Overview
1
1
Certification
14
14
years of professional experience
Work History
Experience Guide
EchoPark Automotive
Houston, Tx
01.2025 - 08.2026
- Guided guests transparently through the full lifecycle of the pre-owned vehicle purchasing process, ensuring an unparalleled, zero-haggle customer experience.
- Assessed customer driving needs, presented tailored vehicle choices, and outlined finance options along with comprehensive vehicle protection products to enhance customer satisfaction.
- Managed customer leads and tracked communication using CRM systems and web-based applications, ensuring accurate processing of deal documentation.
- Facilitated quick and seamless vehicle deliveries by collaborating with cross-functional service and document teams, and ensuring accuracy throughout the process.
Car Sales Executive
Volvo Southwest Houston
Houston, TX
02.2024 - 11.2024
- Cultivated strong customer relationships, enhancing satisfaction and loyalty.
- Built strong customer relationships to ensure satisfaction and quality.
- Identified customer needs through effective questioning and active listening.
- Coordinated vehicle deliveries at dealership, ensuring customer understanding of features., ensuring customers fully understand vehicle features and functionality.
- Facilitated vehicle deliveries to customers, ensuring comprehensive understanding of features., ensuring customers understand vehicle features.
- Ranked top 3 sales executive by exceeding monthly quota through strategic lead generation and effective relationship management.
Sales/Finance Consultant
Vroom
Houston, TX
12.2022 - 01.2024
- Assisted customers with the selection process.
- Coordinated financing arrangements and assessed documentation for approval/rejection outcomes.
- Updated changes to credit applications sent to lenders.
- Update needed changes to credit applications sent to lenders.
- Monitored daily sales and produced activity and productivity reports to support strategic decision-making.
Assistant Property Manager
Memorial Fountain
Houston, TX
01.2022 - 12.2022
- Reported property's financial status, occupancy rates, and expiring leases to the property manager, ensuring informed decision-making.
- Conducted property showings for potential tenants, assessed applications in accordance with anti-discrimination laws, and facilitated tenant selection.
- Inspected properties and arranged necessary repairs and new materials.
- Inspected properties and arranged repairs and new materials as required.
Leasing Consultant
Domain Memorial/Greystar
Houston, TX
01.2019 - 08.2020
- Engaged potential tenants, conducted property tours, addressed inquiries, and facilitated lease agreements.
- Prepared potential tenant background checks, including reference letters, rental history, income verification and lease application.
- Properly executed all terms of a lease and took necessary steps in case of default.
- Communicated changes in rental agreements and notified residents of upcoming property issues.
- Created listings for vacant properties on multiple platforms.
Leasing Consultant
Parkside Bella Terra/Luxe at Katy
Richmond, TX
08.2015 - 09.2018
- Served as a top leasing consultant, ensuring excellent customer service.
- Conducted tours for potential renters, showcasing available units to highlight features and benefits.
- Followed up on the lead for potential renters.
- Prepared lease documents for potential renters using property standards and regulations.
- Promoted vacant properties through various channels to attract potential renters.
- Followed up on lead for potential renters.
Brand Specialist
Audi
Houston, TX
07.2012 - 03.2015
- Handled leads to drive in-store business while prospecting out-of-store.
- Educated customers on promotions, resulting in enhanced sales.
- Provided expert product knowledge and communication.
- Collaborated with management to effectively market brand and product launches.
- Achieved second place in department sales by consistently selling 12-16 units monthly.
- Recipient of Bang & Olufsen sales award.
Education
Associate in Science - Health Science
Houston Community College
Houston, TXSkills
- CRM management
- Deal documentation
- Finance structuring
- Sales planning
- Customer relationship management
- Customer-focused
- Interpersonal communication
- Teamwork
Certification
Customer Service and Sales Certification (CSSC)
Timeline
Experience Guide
EchoPark Automotive
01.2025 - 08.2026
Car Sales Executive
Volvo Southwest Houston
02.2024 - 11.2024
Sales/Finance Consultant
Vroom
12.2022 - 01.2024
Assistant Property Manager
Memorial Fountain
01.2022 - 12.2022
Leasing Consultant
Domain Memorial/Greystar
01.2019 - 08.2020
Leasing Consultant
Parkside Bella Terra/Luxe at Katy
08.2015 - 09.2018
Brand Specialist
Audi
07.2012 - 03.2015
Associate in Science - Health Science
Houston Community College