Summary
Overview
Work History
Education
Skills
Timeline
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Nicholas Perez

Summary

Dynamic Service Technician with a proven track record at Cream City Scale, excelling in installation and repair while delivering exceptional customer service. Skilled in preventive maintenance and attention to detail, I enhanced operational efficiency and customer satisfaction through proactive solutions and strong client relationships. Committed to upholding industry standards and fostering team collaboration.

Overview

5
5
years of professional experience

Work History

Service Technician

Cream City Scale
07.2024 - 04.2025
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Provided exceptional customer service, addressing client concerns, and answering questions regarding scale functionality.
  • Maintained detailed documentation of completed repairs, installations, and maintenance tasks for record-keeping purposes.
  • Maximized revenue opportunities by cross-selling additional products or services related to scale systems.
  • Developed strong relationships with clients through consistent communication and timely follow-up visits for ongoing maintenance needs.
  • Conducted routine inspections to identify potential problems before they escalated into major issues.
  • Adhered to industry standards and regulations when performing repairs or installations on various types of scales.
  • Assisted in the installation of new weighing systems, meeting project deadlines and requirements.
  • Increased operation efficiency by maintaining an organized workspace and adhering to safety guidelines.
  • Assisted in training new technicians, sharing knowledge of industry best practices and techniques.
  • Worked closely with sales teams to provide technical support during product demonstrations or consultations.
  • Served as a reliable resource for colleagues seeking advice on complex repair jobs or challenging customer situations.
  • Enhanced customer satisfaction by troubleshooting and resolving scale issues promptly.
  • Improved scale accuracy by conducting regular maintenance and calibration.
  • Reduced downtime with proactive preventive maintenance for scales and weighing equipment.
  • Ensured optimal performance of scales through thorough testing and inspection routines.
  • Kept robust spare parts inventory based on expected needs to minimize downtime.
  • Located and addressed electrical connection issues such as frayed wires and worn insulation to prevent larger problems.
  • Helped customers understand the importance of regular scale maintenance for long-term reliability and accuracy.

Forklift Operator

Alter Metal Recycling
02.2022 - 06.2024
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Collaborated with team members to complete tasks quickly and increase overall productivity.

Senior Process Operator

Evoqua Water Technologies
04.2020 - 01.2022
  • Maintained compliance with health, safety, and environment practices.
  • Kept facility inspection-ready at all times through proactive housekeeping and close monitoring of daily operations.
  • Isolated and prepared equipment for corrective and scheduled maintenance procedures.
  • Ensured product quality by conducting regular tests, adhering to strict safety protocols, and maintaining detailed records of process operations.
  • Managed daily production targets while ensuring adherence to safety regulations, monitoring equipment health, and maintaining a clean work environment.
  • Developed and implemented improved procedures for [Area].
  • Enhanced team performance by providing mentorship, guidance, and hands-on training to new hires and junior operators.

Education

No Degree - General Studies

Lakeland Community College
Robinson, IL
05-2004

High School Diploma -

Roosevelt Alternative High Scool
Rockford, IL
06-2002

Skills

  • Installation and repair
  • Attention to detail
  • Preventive Maintenance
  • Customer service

Timeline

Service Technician

Cream City Scale
07.2024 - 04.2025

Forklift Operator

Alter Metal Recycling
02.2022 - 06.2024

Senior Process Operator

Evoqua Water Technologies
04.2020 - 01.2022

No Degree - General Studies

Lakeland Community College

High School Diploma -

Roosevelt Alternative High Scool

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Nicholas Perez