Nicholas Phang
Shoreline,WA
Summary
Results-driven university student with over two years of experience in customer-focused roles, demonstrating exceptional organizational and problem-solving abilities. Proficient in Microsoft Office Suite, with a solid grasp of financial principles and a strong drive to self-improve and advance through collaboration and new experiences.
Overview
3
3
years of professional experience
Work History
Server
Pho Ha Vietnamese Restaurant
2022.08 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales significantly by upselling higher-end products to customers.
Volunteer
Mary's Place Seattle
2024.01 - Current
- Completed daily domestic tasks in the shelter to assist people in need.
- Assisted those in need with obtaining housing, employment, and support resources.
Bakery Associate
Panera Bread
2021.11 - 2022.08
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Offered immediate assistance and menu advice to guests, documented orders, and conveyed special requests to back of house kitchen.
- Maintained tidy and organized work area to comply with cleanliness standards.
Education
Bachelor of Arts - Buisness Administration - Finance
University of Washington
Seattle, WA06.2026
Associate of Arts - DTA - Buisness Transfer
Shoreline Community College
Seattle, WA06.2024
High School Diploma -
Shorewood High School
Shoreline, WA06.2024
Skills
- Guest Engagement
- Exceptional Customer Service
- Sales Techniques
- Collaborative Problem Solving
- Competence with Microsoft Office Suite
Languages
English
Indonesian
Timeline
Volunteer
Mary's Place Seattle
2024.01 - Current
Server
Pho Ha Vietnamese Restaurant
2022.08 - Current
Bakery Associate
Panera Bread
2021.11 - 2022.08
Bachelor of Arts - Buisness Administration - Finance
University of Washington
Associate of Arts - DTA - Buisness Transfer
Shoreline Community College
High School Diploma -
Shorewood High School
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