Nicholas Picheco
Derby,CT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excelled in leadership and problem-solving, enhancing customer satisfaction and operational efficiency. Skilled in Microsoft Office Suite and adept at leveraging excellent communication for strategic decision-making. Trained in digital design concepts, demonstrating a commitment to continuous learning and improvement.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
Big Y World Class Market
06.2019 - Current
- Handled customer check out procedures, finding resolutions for any problems that may arise to satisfied both the company and the customer''s needs.
- Daily balancing of both cash and check intake on multiple registers.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Website and Social Media Marketing
Brothers Remolding Group, LLC
04.2022 - 12.2024
- Maintained website and social media platforms up to date, posting pictures and videos of current and finished projects.
- Reviewed customer inquiries and scheduled initial meetings.
Professional Training
Connecticut Center For Advanced Technology
04.2024 - 04.2024
- Trained on the basics of Digital Design, Digital Thread Concepts, Model Based Definition Workflow, and Coordinated Measuring Machines Workflow
Education
MBA - Marketing
Southern Connecticut State University
New Haven, CT05.2024
Bachelor of Science - Marketing
Southern Connecticut State University
New Haven, CT05.2022
Skills
- Leadership Qualities
- Data Analysis
- Decision-Making
- Marketing Analysis
- Strategic Thinking
- Problem-Solving
- Excellent Communication
- Microsoft Office Suite
- Customer Service
- Attention to Detail
Timeline
Professional Training
Connecticut Center For Advanced Technology
04.2024 - 04.2024
Website and Social Media Marketing
Brothers Remolding Group, LLC
04.2022 - 12.2024
Customer Service Specialist
Big Y World Class Market
06.2019 - Current
MBA - Marketing
Southern Connecticut State University
Bachelor of Science - Marketing
Southern Connecticut State University
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