Nicholas Podsklan
Sarasota,Florida
Summary
Dynamic leader with a proven track record at Ripfire Pizza & BBQ, enhancing customer satisfaction and loyalty through exceptional service and problem-solving skills. Expert in customer relations and computer proficiency, I've significantly contributed to team training and operational improvements. Known for a strong work ethic and integrity, I excel in high-pressure environments, always prioritizing client needs and team development.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervising Manager, Server, Busser, Host
Ripfire Pizza & BBQ
03.2019 - Current
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
- Operated cash register to record transactions accurately and efficiently.
- Built relationships with customers to encourage repeat business.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
Education
Associate of Arts - Business
State College of Florida
Bradenton, FL05-2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Computer Proficiency
- Building rapport
- Patience and Empathy
- Work Ethic and Integrity
- Customer Assistance
Certification
- Life and Health Insurance License - Florida Department of Insurance.
Timeline
Supervising Manager, Server, Busser, Host
Ripfire Pizza & BBQ
03.2019 - Current
Associate of Arts - Business
State College of Florida
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