Nicholas Pope
Brookfield,WI
Summary
Experienced Service Technician with extensive knowledge of vehicle diagnostics, maintenance and repair. Adept at reading and understanding technical documentation. Excellent customer service, time management and multitasking abilities. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to make a difference, satisfy customer needs, help team and meet business objectives. Good at troubleshooting, fast learner, and planning abilities with superior work ethic. Extremely high level of passion for the automotive industry.
Overview
21
21
years of professional experience
Work History
Automotive Technician/Business Owner/Operator
Pope Auto Worx (Self-employed)
02.2014 - Current
- Explained maintenance and repair needs to customers while prioritizing repairs.
- Dispatch work orders and overlook technicians throughout the repair process.
- Install lift kits & engine performance parts.
- Serviced vehicles according to OEM recommended maintenance schedules.
- Expanded service offerings with continuous professional development efforts, staying informed on new technologies within the automotive industry.
- Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
- Maintained accurate records of time and materials required to perform repairs and service.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Analyzed and located malfunctions in all vehicle systems excluding electric vehicles.
- Correct faults and confirm repair with confidence prior to returning vehicle to the customer.
- Explained estimates, determined repair timelines, and keep customers up to date on the repair process to manage customer expectations.
- Analyzed vehicle data and perform module programming using advanced diagnostic equipment such as Ford IDS, GM MDI, Launch, and Snap On tools.
- Utilized special alignment equipment, wheel-balancing/road force machines, and tire mounting machines
- Maintained a clean and organized work environment demonstrating pride in shop cleanliness; resulting in a positive work environment.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Manage the hiring process of new technicians, sharing expertise and insights on candidate qualifications during interviews.
- Cultivated a loyal client base through personalized consultations, listening attentively to each individual''s needs before recommending appropriate solutions.
- Boosted team morale and productivity by actively participating in staff training, sharing knowledge and skills with coworkers.
- Read and followed technical documentation to complete accurate repairs.
- Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Developed strong communication and organizational skills through working on group projects.
- Passionate about learning and committed to continual improvement.
- Proven ability to develop and implement creative solutions to complex problems.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Established strong customer relationships through excellent communication and attentive service.
- Enforce family is priority throughout; employees work until 3:00 on Fridays and have extra days off on all holidays.
Automotive Technician/Manager/Part Owner
Ravenswood Auto Center
08.2011 - 01.2014
- Explained maintenance and repair needs to customers while prioritizing repairs.
- Dispatch work orders and overlook technicians throughout the repair process.
- Serviced vehicles according to OEM recommended maintenance schedules.
- Expanded service offerings with continuous professional development efforts, staying informed on new technologies within the automotive industry.
- Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
- Maintained accurate records of time and materials required to perform repairs and service.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Analyzed and located malfunctions in all vehicle systems excluding electric vehicles.
- Correct faults and confirm repair with confidence prior to returning vehicle to the customer.
- Explained estimates, determined repair timelines, and keep customers up to date on the repair process to manage customer expectations.
- Analyzed vehicle data and perform module programming using advanced diagnostic equipment such as Ford IDS, GM MDI, Launch, and Snap On tools.
- Utilized special alignment equipment, wheel-balancing/road force machines, and tire mounting machines
- Maintained a clean and organized work environment demonstrating pride in shop cleanliness; resulting in a positive work environment.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Manage the hiring process of new technicians, sharing expertise and insights on candidate qualifications during interviews.
- Cultivated a loyal client base through personalized consultations, listening attentively to each individual''s needs before recommending appropriate solutions.
- Boosted team morale and productivity by actively participating in staff training, sharing knowledge and skills with coworkers.
- Read and followed technical documentation to complete accurate repairs.
- Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Developed strong communication and organizational skills through working on group projects.
- Passionate about learning and committed to continual improvement.
- Proven ability to develop and implement creative solutions to complex problems.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Established strong customer relationships through excellent communication and attentive service.
Automotive Technician
Boucher Group
03.2003 - 08.2011
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Service and repair Ford, Lincoln, and Mercury vehicles.
- Install Ford Performance products to vehicles ranging from basic bolt on products to full suspension upgrades and superchargers.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.
Education
Associate of Applied Science - Automotive Technology (Ford Asset Program)
Milwaukee Area Technical College
Mequon, WISkills
- Great attention to detail
- Strong will to learn
- Team player
- Efficient at multi tasking
- Strong work ethic
- Neat and orderly
- Safety awareness
- Loyal employee
- Ability to work independently
- Productive employee
- Pride in work
Additional Information
I am happily married to my high school sweet heart, Megan, and we have 3 boys Devin (14), Owen(17) and Jordan(20) who are the center of our lives. Megan and I started our lives and family together at a young age; I am beyond grateful for every moment that I have to spend with my family as I focus to not take time for granted.
My hobbies and interests are working on and maintaining my mustangs, cooking, fitness, golf, hiking, kayaking, and biking.
My wife and I are currently in the process of selling our automotive repair business. Our business was started from the ground up 10 years ago and has been very successful. My passion for working on cars is still very strong, I have come to realize it is time to step down from owning a business. I want to work for a company that is family oriented, with opportunities to learn, have constant growth, be a reliable employee, and work with a company to achieve its goals.
I have had the pleasure to visit Shelby American two times now. My youngest son and I visited last weekend and we attended the VIP tour. Afterwards, I spoke with our tour guide about what it is like to work at Shelby American. I was intrigued from what she had to say and instantly I felt like this is the place I want to be. Thank you for taking time to review my resume.
Timeline
Automotive Technician/Business Owner/Operator
Pope Auto Worx (Self-employed)
02.2014 - Current
Automotive Technician/Manager/Part Owner
Ravenswood Auto Center
08.2011 - 01.2014
Automotive Technician
Boucher Group
03.2003 - 08.2011
Associate of Applied Science - Automotive Technology (Ford Asset Program)
Milwaukee Area Technical College
Similar Profiles
Henry SchutzHenry Schutz
Service Writer at Precision Auto WorxService Writer at Precision Auto Worx
Taylor J. AustinTaylor J. Austin
Administrative/Legal Assistant at Law Offices of Carmen Pope Brown, PLLCAdministrative/Legal Assistant at Law Offices of Carmen Pope Brown, PLLC
Jillian VazquezJillian Vazquez
Technology Assistant at Pope John XXIII Regional High SchoolTechnology Assistant at Pope John XXIII Regional High School