Nicholas Portorsnok
Spanaway,WA
Summary
Customer-focused leader with over 7 years of experience in the coffee industry and more than 3 years of management experience leading high-performing teams in fast-paced environments. Throughout my career, I have developed strong skills in team leadership, customer service, sales, operations, inventory management, and drive-thru efficiency. I take pride in creating positive customer experiences, coaching and developing employees, and maintaining high operational standards while fostering a collaborative, results-driven workplace.
Overview
3
3
years of professional experience
Work History
Location Manager
Salt City Coffee
Syracuse, New York
08.2025 - 06.2026
- Supported daily operational tasks to maintain smooth work processes and deliver outstanding customer service.
- Oversaw stock levels to enhance supply chain efficiency and minimize waste.
- Assisted in creating onboarding courses for new hires to boost team productivity and retention.
- Executed quality assurance protocols to uphold superior product standards at all venues.
- Organized events and marketing initiatives to boost customer interaction and foster brand loyalty.
- Ensured seamless event experiences by overseeing all aspects of event coordination, from registration to post-event followup.
Barista
Espresso Stop
Tacoma, WA
04.2023 - 09.2025
- Achieved high customer satisfaction through exceptional service delivery during high-volume periods.
- Delivered meticulously prepared orders tailored to individual customer preferences.
- Maintained pristine cleanliness and sanitation standards, contributing to a safe work environment.
- Cultivated positive customer interactions, resulting in an enjoyable and comfortable experience.
Education
Associate of Science - Biology
Pierce College
Puyallup, WASkills
Professional communication and customer care
Attention to detail and accuracy mindset
Time management and multitasking
Conflict resolution and de-escalation
Team leadership and staff training
Inventory management and documentation
Point-of-sale and computer system proficiency
Timeline
Location Manager
Salt City Coffee
08.2025 - 06.2026
Barista
Espresso Stop
04.2023 - 09.2025
Associate of Science - Biology
Pierce College