Nicholas Potts
Bothell,WA
Summary
Motivated and results-driven business professional with over 20 years of experience leading daily operations, managing budgets, and developing strategic business initiatives. Known for improving efficiency, strengthening customer relationships, and fostering teamwork. Seeking to contribute proven organizational, communication, and leadership skills to an entry-level or support-focused business role.
Overview
22
22
years of professional experience
Work History
General Manager
C&C Packaging Services, Inc.
01.2004 - 07.2025
- Managed all business operations including budgeting, procurement, and resource allocation to maximize efficiency.
- Developed and implemented company policies and long-term growth strategies that improved productivity and employee engagement.
- Negotiated vendor and supplier contracts, improving margins and expanding product offerings.
- Directed market analysis and explored new business opportunities, including overseas partnerships.
- Maintained optimal inventory levels and streamlined purchasing processes for consistent supply chain operations.
- Accountable for customers' inventory and using the FIFO process.
- Led daily customer service operations
- Analyzed customer feedback and implemented process improvements to elevate service quality.
- Managed escalated issues and maintained strong relationships with customers and internal teams.
- Collaborated with senior leadership to develop strategies that improved overall service delivery and team performance.
Education
High School Diploma -
Edmonds Woodway High School
Edmonds, WA01-2004
No Degree - General Studies
Shoreline Community College
Seattle, WASkills
- Business Management, Strategic Planning
- Customer Service, Training & Mentorship
- Purchasing & Procurement, Contract Negotiation
- Budget Oversight, Process Improvement
- Policy Development, Microsoft Office (Word, Excel, Outlook)
- Inventory Audits
- Daily Distribution / Logistics
- Fulfillment Warehousing
- Proficient in Quickbooks software
Additional Notes
As working as a supervisor over close to the last 20 years many of my employees were Hispanic. I am able to understand and communicate in Spanish with co workers.
Languages
Spanish
Professional Working
Timeline
General Manager
C&C Packaging Services, Inc.
01.2004 - 07.2025
High School Diploma -
Edmonds Woodway High School
No Degree - General Studies
Shoreline Community College