Nicholas Pristo
Phoenix,AZ
Summary
Service-focused car concierge/valet with record of success in coordinating smooth placement and retrieval of customer vehicles. Dedicated to preventing damages and maximizing customer satisfaction by professionally operating luxury cars, trucks and SUVs. Safe and attentive driver with clean history.
Organized and dependable with success at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Car Concierge
Silver Leaf Country Club
10.2019 - Current
- Greeted guests upon arrival by providing warm welcome.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Facilitated and coordinated transportation services for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Inspected vehicles to verify condition ahead of customer returns.
- Resolved customer complaints through calm, constructive communication.
- Provided punctual, polite valet services to uphold professional standards.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Logged and documented parked vehicle details for accurate records.
- Drove varied vehicles, including luxury and sports models, safely and legally.
- Recommended measures to improve production methods, equipment performance and team operation and productivity.
Valet Attendant
Towne Park, Ltd.
08.2017 - 10.2019
- Shift Supervisor
- Making sure cars are driven with respect and returned in same condition
- Parked and retrieved cars carefully to prevent damage and avoid delays.
- Established positive guest relationships through consistent delivery of excellent customer service.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Answered guest's questions about property amenities and services.
- Monitored and documented guest traffic flow in valet lot.
- Prioritized safe, secure environments for guests and vehicles through vigilant patrols.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Assisted guests with loading and unloading luggage and delivered instructions to front desk for check-in.
- Entered guest vehicle information and location in computerized valet parking system.
Busser/Server
Clever Koi
04.2017 - 08.2017
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Wash Attendant
Wag N' Wash
10.2016 - 04.2017
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Provided recommendations and advice for customers to explore and try different products.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Greeted customers and provided assistance with locating items in store to provide welcoming presence and enhance shopping experience.
- Assisted customers with finding items and storing belongings.
Education
Bachelor of Science - Police Science
Arizona State University
Tempe, AZ05.2026
Associate of Arts - Political Science
Maricopa Community Colleges - Phoenix College
Phoenix, AZ05.2024
High School Diploma -
Metropolitan Arts Institute
Phoenix, AZ05.2017
Skills
- Valet
- Quality Assurance
- Guest Relations
- Customer Service
- Event Planning
- Excellent Multitasking
- Project Oversight
- Management interaction
Certification
Driver's License, 06/01/16, Present
Timeline
Car Concierge
Silver Leaf Country Club
10.2019 - Current
Valet Attendant
Towne Park, Ltd.
08.2017 - 10.2019
Busser/Server
Clever Koi
04.2017 - 08.2017
Wash Attendant
Wag N' Wash
10.2016 - 04.2017
Bachelor of Science - Police Science
Arizona State University
Associate of Arts - Political Science
Maricopa Community Colleges - Phoenix College
High School Diploma -
Metropolitan Arts Institute
Driver's License, 06/01/16, Present
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