Nicholas Quattro
New Castle,PA
Summary
Detail-oriented IT Support Specialist with over three years of experience in delivering Tier 1-3 helpdesk support, managing Microsoft 365 and Active Directory environments, and configuring hardware and software to meet diverse client needs. Expertise includes user onboarding, workstation deployment, inventory management, and comprehensive documentation practices. Proficient in troubleshooting across Windows, macOS, iOS, and server environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Specialist
Think3 Technologies, LLC
06.2022 - Current
- Provided Tier 1-3 support for over 50 clients, resolving complex user issues in unique IT environments, including hardware/software troubleshooting and network configurations
- Configured and managed diverse Microsoft 365 environments across large client base
- Implemented MDM solutions across client base to streamline mobile device deployment and management
- Configured and deployed on-premises servers, workstations, and firewalls to meet client requirements, ensuring seamless integration and minimal downtime
- Managed user onboarding, including account provisioning, workstation setup, and peripheral configuration for new employees
- Documented client infrastructure, procedures, and policies; audited and maintained IT inventory for hardware, software, and licenses
- Acted as primary point of contact for client service coordination, including after-hours support and on-site resolutions
- Conducted monthly maintenance on client systems to maximize availability and implemented security measures
Systems Administrator (Seasonal)
Lawrence County YMCA
06.2022 - 08.2022
- Served as primary IT support contact, providing helpdesk assistance and resolving infrastructure issues for end-users
- Managed Active Directory and Group Policy, including user provisioning, deletions, and structure revamps
- Researched and implemented an MDM solution for Android devices under budget constraints
- Offered innovative suggestions to improve IT systems, focusing on security and efficiency
IT Intern
Preston Auto Group
05.2021 - 08.2021
- Provided helpdesk support, managing user accounts via Microsoft 365 Admin Center and Active Directory
- Set up and deployed computers and devices tailored to user needs, including hardware refreshes
- Conducted routine database maintenance and network audits to maintain system integrity
Education
Bachelor of Science - Information Technology (Security Concentration)
Youngstown State University
Youngstown, OH12.2021
Skills
- Troubleshooting
- Network administration
- Technical documentation
- Information security
- Software implementation
- System upgrades
- Asset management
Certification
- Microsoft 365 Certified: Fundamentals (Issued November 2022)
- ISC2 Certified in Cybersecurity - CC (Issued April 2025)
- Sophos Certified Engineer (Issued December 2022)
- CompTIA A+ (Pursuing; expected completion by Q4 2025)
Timeline
IT Specialist
Think3 Technologies, LLC
06.2022 - Current
Systems Administrator (Seasonal)
Lawrence County YMCA
06.2022 - 08.2022
IT Intern
Preston Auto Group
05.2021 - 08.2021
Bachelor of Science - Information Technology (Security Concentration)
Youngstown State University
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