Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Timeline
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Nicholas Quinonez

PACIFICA,CA

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

6
6
years of professional experience
1
1
Certification

Work History

E-Commerce Associate

Private Label Mfg
South San Francisco, CA
05.2023 - 08.2023
  • Greeted customers in a friendly, professional manner on the phone.
  • Initiated outbound calls to prospective clients using scripts.
  • Worked closely with marketing teams to develop effective strategies for increasing customer base.
  • Participated in weekly team meetings to discuss performance metrics and improvement ideas.

Sales Consultant

Volkswagen
Colma
04.2022 - 05.2023
  • Provided customers with detailed information about car features, pricing, financing options and warranties.
  • Greeted customers in a friendly manner and conducted follow-up calls after sales.
  • Performed test drives with customers to demonstrate vehicle performance capabilities.
  • Assisted customers in selecting the right car for their budget and lifestyle.
  • Demonstrated knowledge of automotive parts, systems, accessories and services offered by the dealership.
  • Advised customers on car maintenance techniques, safety regulations.
  • Conducted market research to identify trends in customer preferences for vehicles.
  • Attended product training sessions to stay up-to-date on new models being released by manufacturers.

2nd Assistant Store Manager

Men's Wearhouse
Colma
07.2019 - 04.2022
  • Directed daily operations of the store, including sales, customer service, inventory management, and visual merchandising.
  • Ensured compliance with all safety regulations by conducting routine inspections of the premises and equipment.
  • Reviewed customer complaints and concerns and took appropriate action when necessary.
  • Provided training to new employees on company policies, procedures, products, services.

Peewee Football Coach

Next Level Flag Football
San Francisco, CA
09.2017 - 01.2018
  • Created and enforced team rules to promote sportsmanship, teamwork, and discipline among the athletes.
  • Provided individual instruction on proper technique and position fundamentals during practices.
  • Motivated players by providing positive reinforcement throughout practices and games.

Education

High School Diploma -

Oceana High School
Pacifica
05-2020

Skills

  • Customer Service
  • Problem-Solving
  • Quality Assurance
  • Active Listening
  • Phone and Email Etiquette
  • Customer Relations
  • Department Oversight
  • Store Opening and Closing
  • Time Management
  • Cash Auditing
  • Staff Management
  • POS Systems
  • Customer Service Management
  • Sales Techniques
  • Complaint Resolution
  • Product Knowledge
  • Complaint Handling
  • Grammar
  • Critical Thinking
  • Building Rapport

Affiliations

Mixed Martial Arts, Motor Sports, Weightlifting, Camping

Languages

English
Full Professional
Spanish
Professional

Certification

  • EMS Certification
  • Ambulance Drivers Certification
  • Salesperson License

Timeline

E-Commerce Associate

Private Label Mfg
05.2023 - 08.2023

Sales Consultant

Volkswagen
04.2022 - 05.2023

2nd Assistant Store Manager

Men's Wearhouse
07.2019 - 04.2022

Peewee Football Coach

Next Level Flag Football
09.2017 - 01.2018

High School Diploma -

Oceana High School

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Nicholas Quinonez