Nicholas Quiroz
Tucson,AZ
Summary
Operations and human resources expert specializing in logistics and team management. Spearheaded dispatch strategies to enhance route safety and efficiency, while managing workforce expansion through innovative hiring solutions. Proven ability to foster collaboration and achieve targets in dynamic work settings.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Supervisor Region Operations
Lumen Technologies
Tucson, Arizona
09.2022 - Current
- Supervised daily operations, ensuring efficient service delivery across all levels.
- Monitored compliance with safety and quality standards consistently to uphold excellence.
- Resolved customer issues promptly, maintaining high satisfaction levels.
- Evaluated employee productivity, providing feedback and coaching for improvement.
- Conducted regular team meetings to communicate goals and updates effectively.
Package Dispatch Supervisor
UPS
Tucson, AZ
01.2021 - 10.2022
- Spearhead daily dispatch plan by identifying geographical challenges and implementing solutions to maximize safe driving routes and ensure safe, efficient job completion.
- Demonstrated expertise in managing logistics and driver dispatch operations.
- Oversaw 80+ driver teams and addressed operational feedback to improve processes.
- Collaborated with business customers to ensure timely delivery of services.
Human Resources Supervisor
UPS
Tucson, AZ
09.2017 - 01.2021
- Recognized for successfully managing a team of 25 recruiters in Phoenix and Goodyear facility in Q4 2020 and executing recruitment and hiring efforts that covered peak needs and additional 700+ employees in just 5 days in December 2019.
- Managed HR functions across six UPS facilities with over 1,000 employees and handled three special assignments in Southern New Mexico, Denver, Colorado, and Phoenix, AZ.
- Streamlined recruitment and hiring processes to support workforce expansion.
Preload Supervisor
UPS
Tucson, AZ
07.2013 - 09.2017
- Managed preload operations, maintaining safety and efficiency standards for day-to-day facility activities.
- Supervised 100+ employees and 15 supervisors, overseeing warehouse operations and onboarding and training new hires to ensure team readiness.
- Promoted safety culture through compliance training, enhancing employees' safety awareness and adherence to organizational standards.
Advanced Store Trainer
Target
Tucson, AZ
08.2010 - 01.2015
Stocking Associate
Sears Holding Corporation
08.2008 - 07.2010
Ground and Maintenance
Tumacacori Mission
05.2008 - 07.2008
Education
Bachelor of Science - Business Administration
Thomas Edison State University
Trenton, NJ10-2021
Skills
- Logistics and supply chain
- Operations management
- Project management
- Process improvement
- Safety regulations
- Workforce planning
- Staffing evaluation
- Needs assessment
- Client relations
- Relationship management
- Workflow optimization
- Analytical thinking
- Decision-making
- Leadership
- People management
- Team collaboration
- Verbal communication
- Written communication
- Office administration
- Social media management
- Risk assessment
- Team collaboration
Certification
- Non-CDL DOT Certification
- Hazardous Material Response Training
Membership And Volunteer Experience
Committee Member, Jando Meza Rio Rico Alumni Scholarship Fund, Rio Rico, AZ, 2012
Professional Highlights
- Completed bachelor's degree and acquired related skills and competencies while attending to primary and secondary tasks at UPS.
- Demonstrated exceptional results in hiring all employees during peak season and despite the COVID-19 pandemic that resulted in hiring 500+ employees in 3 days in 12/19 and 100 employees per day for 6 days in 05/20.
Timeline
Supervisor Region Operations
Lumen Technologies
09.2022 - Current
Package Dispatch Supervisor
UPS
01.2021 - 10.2022
Human Resources Supervisor
UPS
09.2017 - 01.2021
Preload Supervisor
UPS
07.2013 - 09.2017
Advanced Store Trainer
Target
08.2010 - 01.2015
Stocking Associate
Sears Holding Corporation
08.2008 - 07.2010
Ground and Maintenance
Tumacacori Mission
05.2008 - 07.2008
Bachelor of Science - Business Administration
Thomas Edison State University