Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicholas Rambo

Bixby,OK

Summary

Resourceful professional in technology support, known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, software installation, and network configuration. Excel at communication, problem-solving, and adaptability, ensuring seamless tech support experiences.

Overview

9
9
years of professional experience
1
1
Certification

Work History

IT Technical Support Specialist

Department of Defense
Braggs, OK
07.2023 - Current
  • Used remote login tools to assist clients with technical and product questions.
  • Walked customers through common phone hardware and software configurations to maximize service functionality.
  • Assisted customers with various types of technical issues via email, live chat, and telephone.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.

25H Netwrok Communications Systems Specialist

Oklahoma National Guard
Braggs, OK
07.2023 - Current
  • Created scripts to automate various administrative tasks.
  • Interfaced with vendors to obtain information about products or services offered.
  • Resolved network connectivity issues for both local area networks and wide area networks.
  • Analyzed system performance metrics to identify areas for improvement and implemented solutions accordingly.

Calibration Technician

Ametek Petrolab
Broken Arrow, OK
01.2022 - 07.2023
  • Maintained accurate inventory records of all instruments serviced.
  • Verified the accuracy of results using statistical analysis techniques such as linear regression or least squares methodologies.
  • Communicated effectively with customers regarding scheduling of services, status updates and follow-up activities.
  • Trained personnel on proper maintenance and usage of calibrated equipment.

25Q Multichannel Transmission Systems Operator

United States Army
Fort Riley, KS
10.2015 - 01.2022
  • Developed procedures for the installation, maintenance and operation of multichannel transmission systems.
  • Coordinated hardware and software installations.
  • Assisted in the development and implementation of new transmission systems.
  • Conducted routine maintenance checks on equipment to ensure proper functioning.

Education

Bachelor of Science - Information And Communication Technology

Central Texas College
Killeen, TX

Skills

  • Security protocols
  • Wireless networking
  • Help desk support
  • System configuration
  • Hardware installation
  • Operating system support
  • VoIP systems
  • Printer support
  • Remote desktop support
  • Advanced troubleshooting

Certification

  • Comptia Security +
  • CCNA (Cisco Certified Network Associate)
  • Authorized Climber and Rescue Cert
  • OSHA 10
  • Electrical Safety Cert
  • American Red Cross First Aid/CPR/AED Card
  • ETA Fiber Optic Installer

Timeline

IT Technical Support Specialist

Department of Defense
07.2023 - Current

25H Netwrok Communications Systems Specialist

Oklahoma National Guard
07.2023 - Current

Calibration Technician

Ametek Petrolab
01.2022 - 07.2023

25Q Multichannel Transmission Systems Operator

United States Army
10.2015 - 01.2022

Bachelor of Science - Information And Communication Technology

Central Texas College

Similar Profiles

CREATE PROFILE
Nicholas Rambo