Summary
Overview
Work History
Education
Skills
Websites
Projects
Timeline
Generic

Nicholas Rasa

Houston,TX

Summary

Data driven professional, with a background in information security. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

E-commerce Manager

Albertsons
01.2018 - Current
  • Drive Growth: I work tirelessly to expand our online presence, increase website traffic, and boost conversion rates
  • My goal is to maximize revenue and market share, constantly exploring new strategies and technologies to achieve this
  • When I first started this position my store was bringing in around $2000 in sales weekly, and now we bring in around $18,000 weekly
  • I was able to drive an 800% increase in sales over my time here
  • Customer Satisfaction: I understand the significance of providing an exceptional online shopping experience
  • I monitor customer feedback and take swift action to address concerns by ensuring that our website is user-friendly, responsive, and secure


  • Product Excellence: I collaborate closely with our product and merchandising teams to ensure that our online catalog is comprehensive, up-to-date, and showcases our offerings effectively
  • Data-Driven Decision Making: I utilize custom made PowerBI reports to inform my decision-making process
  • By analyzing key performance indicators, user behavior, and market trends, I will continuously refine our strategies and optimize our online presence
  • I look at our data metrics daily to ensure my team is firing on all cylinders, if not we update our SOPs and make sure we are targeting the metrics that matter most
  • Communication and adaptability are essential to the success of my team. We are constantly implementing new technology in order to keep a leg up on our competition
  • This means learning a new technology or feature every other month, and then training my team on how to use it correctly
  • Accomplishments: I have won 4 awards for being the top performing store in the Houston area District
  • During my first year with the company, they decided to make me an official E-commerce trainer for the southern division. I was sent all throughout our southern division to open and set up new E-commerce departments at Randall's/Safeway stores
  • I have aided in launching the start of 6 e-commerce departments in Texas and 1 in Louisiana
  • Now that every store has a department set up, I am sent once a quarter to train new staff and new managers across Texas Locations.

Systems Specialist

Texas BigFoot Digital2Way
01.2015 - 01.2017
  • System Installation: Install audiovisual equipment, including projectors, speakers, radio communications systems, GPS tracking systems, and network system equipment
  • Streamlined system processes for enhanced performance and user satisfaction.
  • Reduced downtime with proactive maintenance and routine system checks.
  • Enhanced security measures, protecting sensitive data from potential breaches.
  • Ensure proper wiring, cable management, and mounting of AV components
  • Calibrate and configure AV equipment for optimal performance
  • Use of ServiceNow to ensure seamless communication and issue tracking
  • Create and manage ServiceNow tickets for our hardware-related incidents, service requests, and maintenance tasks
  • Provide input on ServiceNow workflows to streamline equipment requests and issue resolution
  • Troubleshooting and Maintenance: Diagnose and resolve technical issues with hardware equipment promptly
  • Perform routine maintenance and updates to ensure the reliability and longevity of our hardware
  • Monitor equipment status and proactively address potential problems
  • Provide end-user training on equipment operation and troubleshooting procedures
  • Offer technical support to users experiencing issues
  • Create user-friendly documentation and guides for system usage
  • Maintain an inventory of equipment, cables, and accessories
  • Track equipment usage and availability
  • Replenish and upgrade equipment as needed to meet evolving needs
  • Adhere to industry standards and best practices in system installation and maintenance
  • Ensure that all systems integrated with ServiceNow adhere to security protocols and data privacy regulations
  • Accomplishments: Lead the installation of a CISCO network system and radio communication system for a large project site that hosted over 300 employees.

AV Technician

St. Francis Episcopal Day School
01.2014 - 01.2016
  • Regularly inspect, maintain, and repair lighting equipment to ensure it operates safely and efficiently
  • Keep an inventory of lighting fixtures, bulbs, gels, and accessories, and reorder supplies as needed
  • Operate lighting control consoles to cue and control lighting effects during rehearsals and performances
  • Program and execute lighting cues in coordination with the performance's timing and script
  • Understand and work with electrical systems, circuits, and power distribution for lighting equipment
  • Safely connect and disconnect lighting fixtures and control systems
  • Quickly identify and resolve technical issues related to lighting equipment during rehearsals and performances
  • Be prepared to troubleshoot and adapt to unexpected situations
  • Stay current with industry trends and new lighting technologies
  • Provide training and guidance to assistant lighting technicians and interns.

Education

A.S. Cyber Security -

Lone Star University
Houston, TX

Skills

  • Python
  • Linux
  • C
  • SQL
  • HTML
  • CSS
  • JSON
  • Git
  • AWS
  • VS Code
  • DevOps
  • Jenkins
  • Azure
  • VMware
  • Report Writing
  • Technical Writing
  • Data Modeling
  • Gap Analysis

Projects

Word Hunt Solver, Wrote a python script that solves and finds words for the game word hunt in a 4x4 grid of characters. Uses an optimized DFS to find words based on a Scrabble word bank RFP Response, Started a fake cyber security firm to respond to a fake Texas government Request for Proposal. Wrote a 40-page response to an RFP as a final project for my degree. Had to develop a Gap analysis, cost analysis, timeline, BCP (business continuity plan), Disaster Recovery plan, and much more. This project took several months to complete and is listed on github.com/nrasaMD/RFP

Timeline

E-commerce Manager

Albertsons
01.2018 - Current

Systems Specialist

Texas BigFoot Digital2Way
01.2015 - 01.2017

AV Technician

St. Francis Episcopal Day School
01.2014 - 01.2016

A.S. Cyber Security -

Lone Star University

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Nicholas Rasa