Nicholas Reid
Denton
Summary
Dedicated flight attendant with a strong focus on exceptional customer service, conflict resolution, and safety management. Proven ability to enhance passenger experiences on domestic and international flights.
Overview
15
15
years of professional experience
Work History
International Flight Attendant
American Airlines
Fort Worth, TX
06.2016 - Current
- Delivered exceptional customer service to ensure passenger satisfaction and comfort during domestic and international flights.
- Conducted pre-flight safety checks and demonstrated emergency procedures to maintain compliance with aviation regulations.
- Collaborated with fellow crew members to safely manage in-flight services and address passenger needs promptly.
- Trained new flight attendants on safety protocols, customer service standards, and operational procedures to enhance crew performance.
Hazmat Technician
Prism Response
Dallas, TX
05.2011 - 03.2016
- Conducted assessments of hazardous conditions to determine appropriate response techniques.
- Collaborated with emergency response teams to coordinate effective containment and cleanup operations.
- Coordinated training for confined space rescue team.
- Tested and helped maintain the overhead fire sensors and water systems, as well as track and maintain 1500 fire extinguishers campus wide.
Education
Bachelor of Science - Criminal Justice
University of North Texas
Denton, TXSkills
- Excellenrt verbal and written communication
- Food and beverage service provided at a high level
- Emergency situations management, and conflict resolution
- Professional etiquette, providing the highest level of service to the customer
- Cross-cultural communication, as I have worked many international flights
- Business class service at a high level for customers paying a premium for the service
Timeline
International Flight Attendant
American Airlines
06.2016 - Current
Hazmat Technician
Prism Response
05.2011 - 03.2016
Bachelor of Science - Criminal Justice
University of North Texas