Summary
Overview
Work History
Education
Skills
Earlier Career History
Technical Skills
Timeline
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Nicholas Eugene Tolbert

Theodore,USA

Summary

Results-driven IT Specialist & Software/Hardware Engineer with expertise in cybersecurity remediation, enterprise desktop support, system deployment, and custom software development. Skilled in hardware repair, Active Directory management, EDI mapping, and full SDLC programming. Experienced in managing large-scale system refreshes and patch deployments, leading cross-functional technical projects to successful completion.

Overview

20
20
years of professional experience

Work History

IT Specialist / Cybersecurity & Support

TekSystems
05.2024 - 03.2026
  • Executed cybersecurity maintenance and system sanitization, validating hardware across regional sites to enhance security posture.
  • Verified and inventoried enterprise devices via asset tags in safe mode after breach, ensuring accuracy for reconfiguration.
  • Dell / Gulf Coast Region

IT Specialist / Cybersecurity & Support

TekSystems
09.2023 - 03.2024
  • Re-imaged and configured workstations across hospital network post-cybersecurity incident, restoring operational functionality.
  • Removed malicious software, applied critical security patches, and edited Windows Registry keys, reinforcing security for remote/automated Single Sign-On (SSO).
  • Evaluated hardware components, replaced damaged modules, and ensured data integrity during backup and recovery workflows, safeguarding sensitive information.
  • Singing River Hospital & Ocean Springs, MS

Desktop Support Technician

Excell / CompuCom
04.2023 - 06.2023
  • Supported Modern Deployment (MD) projects and implemented Multi-Factor Authentication (MFA) setups (YubiKey, Authenticator) for end users, enhancing security.
  • Configured OneDrive syncs and CVW access, improving connectivity to SAP and Workday for end users.
  • Provisioned, imaged, and deployed laptops/desktops via Intune and Azure AD, resolving sync issues with PowerShell and MS Access to ensure user readiness.
  • Configured OneDrive syncs and CVW access to enable seamless connectivity to SAP and Workday.

IT Depot Technician

Experis (Evonik)
09.2022 - 03.2023
  • Imaged Windows devices via SCCM to user specifications while enforcing BitLocker encryption and managing BIOS updates.
  • Conducted hardware inventory audits across Arbis, Thyme, and SMAX, managing returns and shipping logistics to ensure accurate asset tracking.
  • Provided Tier-2 field support to end-users, resolving tickets efficiently while adhering to stringent SLA guidelines.

Hardware Engineer

BITJOBS
10.2021 - 04.2022
  • Conducted network audits and installed modems, routers, SonicWall firewalls, switches, and server PSUs to enhance client site connectivity.
  • Configured MDM, static IPs, and wireless access points for iPads, copiers, printers, and kiosks to ensure seamless device communication.
  • Configured and tested EMAR software, Wi-Fi connections, and Outlook 365 environments to support operational readiness.

Technical Repair & Site Facilitator

Arey Jones Education Solutions & Alorica
03.2021 - 03.2022
  • Diagnosed and repaired system hardware to restore functionality, replacing failed components and troubleshooting OS errors.
  • Coordinated equipment onboarding logistics, workstation deployment, and asset tracking to facilitate new remote hires.
  • Coordinated training sessions for staff on educational tools and resources.
  • Facilitated communication between teams to enhance project collaboration.
  • Managed scheduling of workshops and events for educators and stakeholders.

Quality Control Inspector (ISO 9001)

Aerotek / Flextronics
09.2019 - 04.2020
  • Conducted visual and functional inspections of electronic circuit boards, sub-assemblies, and systems to ensure compliance with ISO 9001 standards.
  • Inspected products for quality and compliance with specifications.
  • Conducted audits on production processes to ensure adherence to standards.
  • Recorded quality and defect data in automated logging systems while training new inspectors on Standard Operating Procedures (SOPs) and 5S methodology to enhance operational effectiveness.
  • Collaborated with production teams to identify quality issues and solutions.

PC Refresh Lead & IT Specialist

Abbtech / Dell & Various Contracts
03.2018 - 09.2019
  • Dell PC Refresh Project Lead: Led team of technicians in data migration and PC refresh across HEB stores, ensuring compliance with HIPAA pharmacy standards and Univar Solutions.
  • Configured and installed network systems for optimal performance and reliability.
  • Provided technical support for hardware and software issues across multiple contracts.
  • Collaborated with teams to develop IT solutions tailored to client needs.
  • FJC & CSAT Solutions: Conducted visual mechanical inspections and advanced functional testing on motherboards, LCDs, and micro-components to ensure quality and reliability

Programmer / Database Admin (Volunteer & Temp)

Lighthouse Apostolic Holiness / JB Computers
03.2015 - 12.2017
  • Programmed pricing, tax configurations, and promotional databases for Point of Sale (POS) system to enhance transaction accuracy.
  • Developed back-end databases (SQL Server, MySQL) and web content (PHP, HTML/CSS) to support tracking of progression systems.
  • Developed software applications to enhance operational efficiency and user experience.
  • Collaborated with team members to analyze project requirements and design solutions.
  • Conducted code reviews to ensure quality and adherence to best practices.

Programmer / Helpdesk

The SSI Group, Inc.
12.2005 - 09.2007
  • Developed and maintained medical billing software (UB92, 1500) using VB 6.0, C#, and SQL to streamline billing processes.
  • Developed software solutions for healthcare data management systems.
  • Collaborated with cross-functional teams to enhance system functionality.
  • Analyzed user requirements to create detailed technical specifications.
  • Generated custom reports using Crystal Reports and SQL queries; trained enterprise client teams on technical support processes.

Education

Associate of Applied Science - Computer Information Systems

Remington College
Mobile, AL

Skills

  • Incident Response
  • User Management
  • Endpoint Security
  • Network Security
  • Threat Analysis
  • Data Privacy
  • Cloud Security
  • Mobile Security
  • Azure AD/Intune
  • Windows Server 2012 R2
  • Windows 10/11
  • Linux
  • MacOS
  • Scripting Automation
  • C#
  • C
  • Python Development
  • PHP
  • JavaScript
  • HTML/CSS
  • PL/SQL
  • MySQL
  • IIS
  • SCCM
  • ServiceNow
  • GPO
  • FIM/MIM
  • FTP
  • AS2
  • XML
  • COBOL programming
  • AS/400 Midrange Systems
  • Hard Drive/Board Repair
  • Network Monitoring
  • VPN setup
  • SMAX
  • XML

Earlier Career History

  • Print Xcel / Autry Greer & Sons, Developed RPG I–IV/ILE and CL programs for EDI order entry systems; created custom document processing screens.
  • Maple Leaf Farms & ITG Inc., ERP implementation specialist and EDI Coordinator using EXTOL Integrator, FTP/AS2 protocols, and RPG/400 programming.
  • Johnson Controls / Evonik / Boise-Cascade, Jr. Programmer & IT Specialist handling Y2K fixes, NT network installs, DDS screen design, and MAPICS maintenance.

Technical Skills

C#, C++, Visual Basic 6.0, PHP, JavaScript, HTML/CSS, RPG (I–IV, RPGLE), COBOL/400, PL/SQL, MySQL, PowerShell, Active Directory, Azure AD/Intune, Windows Server 2012 R2, Windows 10/11, OS/400, macOS, Linux, GPO, FIM/MIM, IIS, SCCM, SMAX, ServiceNow, AS/400 Midrange Systems, Kiosks, Routers/Switches, Frame Relay, MDM, VPN/MFA Setup, Hard Drive/Board Repair, ANSI ASC-X12 (800–999 series), EXTOL Integrator, HIPAA Compliance (UB92, 1500), FTP, AS2, XML

Timeline

IT Specialist / Cybersecurity & Support

TekSystems
05.2024 - 03.2026

IT Specialist / Cybersecurity & Support

TekSystems
09.2023 - 03.2024

Desktop Support Technician

Excell / CompuCom
04.2023 - 06.2023

IT Depot Technician

Experis (Evonik)
09.2022 - 03.2023

Hardware Engineer

BITJOBS
10.2021 - 04.2022

Technical Repair & Site Facilitator

Arey Jones Education Solutions & Alorica
03.2021 - 03.2022

Quality Control Inspector (ISO 9001)

Aerotek / Flextronics
09.2019 - 04.2020

PC Refresh Lead & IT Specialist

Abbtech / Dell & Various Contracts
03.2018 - 09.2019

Programmer / Database Admin (Volunteer & Temp)

Lighthouse Apostolic Holiness / JB Computers
03.2015 - 12.2017

Programmer / Helpdesk

The SSI Group, Inc.
12.2005 - 09.2007

Associate of Applied Science - Computer Information Systems

Remington College
Nicholas Eugene Tolbert