NICHOLAS RICE
Cocoa,FL
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
19
19
years of professional experience
Work History
Regional Service Manager
Concrete Pump Holdings
02.2023 - 07.2024
- - Travel the country to multiple shop locations for various responsibilities: Training mechanics
- Troubleshooting obscure equipment deficiencies
- Organize and implement streamline processes in the shop (Sigma Six)
- Be a mediator between manufacturers to shops to solve equipment and/or component issues
- Troubleshoot complex electrical defects
- Assist over the phone troubleshooting of equipment with other employees on site
- Troubleshoot and Repair Wireless Control required for operation of companies equipment
- Inventory and organize shop parts controlled under Parts Division of Company
- Work with vendors in local area to optimize work flow
- Perform Warranty inspection and Repair on equipment along with required paperwork for reimbursement and/or safety
- Perform software updates for either component replacement or software fixes.
- Guided and directed Shop Managers and mechanics on maintenance processes
- Trained shop personnel on troubleshooting and equipment operational knowledge
Field Service Technician
Vermeer Texas-Louisiana
06.2021 - 02.2022
- - Learned and created standard of computer program used by company for tracking technician work, Serviced horizontal directional drills, tractors, mini skid steers, Prepared new purchased equipment for customers, Troubleshoot electrical discrepancies on equipment not supported by Vermeer for current Vermeer customers, Fabricated mounting brackets for Vacuum Trucks, Troubleshoot components integrity and determine repair or replacement, Perform Warranty inspection and work per Vermeer procedures, Perform software updates for either component replacement or software fixes.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
Service Technician
DY Concrete Pumps Inc.
05.2019 - 05.2021
- - Mount concrete pump frame to truck frame by making custom modifications to truck frame and entire drive train of machine to function both on and off road, and making safe operating equipment for customer
- Electrically interface pump to truck, Program Truck Parameter Settings when required
- Final QC of machine before delivery to customer, In-service machine with customer and teach how to operate and maintain equipment
- Troubleshoot customer machine over the phone or in person, travel to customer
- Draw schematic as needed during or after build in complete.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
Service Technician
Pioneer Longhorn Concrete Pumping
08.2017 - 03.2019
- Maintain optimal levels of equipment uptime for trucks for this concrete pumping and construction company
- Read and interpret manufacturer's instruction manuals while troubleshooting, identifying, repairing, and remedying malfunctions, issues, and other concerns
- Perform diagnosis to determine root cause and develop viable, cost-effective solution for issues with hydraulics, electrical, and mechanical systems
- Assemble and disassemble diesel trucks, pumps, and other areas of vehicles to enact repairs
- Coordinate with senior managers, colleagues, and drivers
- Organize and implement inspections; and develop and deliver reports via database.
Electronic Technician
Amerit Fleet Solutions for Schlumberger
04.2017 - 08.2017
- - Perform Yearly and Overhaul Inspection, Tests, Replacement of electronic components and wiring on Frac Pumps, Disassemble Frac Pump for inspection process and Reassemble including Engine, Transmission, Driveline, Power end and Fluid end, Update software as required per the company, Install any updated new equipment required, Run and test Frac pump before sending to test pit to fix any deficiencies.
Mechanic
Pioneer Longhorn Concrete Pumping
11.2013 - 03.2017
- - Maintain optimal levels of equipment uptime for trucks for this concrete pumping,
- Read and interpret manufacturer's instruction manuals while troubleshooting, identifying, repairing, and remedying malfunctions, issues, and other concerns
- Perform diagnosis to determine root cause and develop viable, cost-effective solution for issues with hydraulics, electrical, and mechanical systems
- Assemble and disassemble diesel trucks, pumps, and other areas of vehicles to enact repairs
- Coordinate with senior managers, colleagues, and operators on needs of company, jobs, and projecting future projects.
- Inspected and tested equipment to locate worn and damaged parts.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Helicopter Mechanic / Helicopter Mechanic Over-Hauler
UNITED STATES AIR FORCE
08.2011 - 02.2013
- - Provided technical support for meeting mission goals by providing mechanical expertise on helicopters and helicopter systems, Managed programs including aircraft maintenance on HH-60G (hourly, routine, calendar, and unscheduled maintenance), Sourced and approved parts selection, removals, and installations, Managed inspections (standard, scheduled, and emergency), Read and interpreted blueprints, Performed test flights to determine airworthiness; implemented checklist and reviewed manuals to ensure operability, Performed fuel/liquids service (gas, oil, grease).
Account Manager
HEALTHCARE SERVICES GROUP, INC.
05.2011 - 08.2011
- - Supported sales growth while overseeing team of 10-15 professionals, Managed assignments, inventory, and operations, Liaised with District and Regional Managers, and customers.
Helicopter Mechanic / Aircraft Structural Mechanic / Aircraft Mechanic
AMERICAN EUROCOPTER, L-3 VERTEX, L-3 INTEGRATED SYSTEMS
08.2009 - 02.2011
- - Served with three organizations in consecutive tenures providing mechanical expertise for managing and maintaining helicopter and aircraft systems, structures, and operations, Responsibilities including managing mechanics for multiple crafts including ES-350, EC-130, EC-135, EC-145; UH-60 A, L, M; and Navy P-3, Performed full-scope technical maintenance, inspections, troubleshooting, root-cause analysis, repair and installation for multiple systems for systems and aircraft to meet FAA regulations for safety, security, and operability.
Helicopter Mechanic / Tilt-Rotor Supervisor
UNITED STATES AIR FORCE
08.2005 - 08.2009
- - As a senior technical team member, completed mechanic responsibilities including hourly, routine, scheduled, and unscheduled aircraft maintenance for HH-60G, Completed inspections; approved parts procurement, installations, and removals; and mentored teams, Managed checklists and reviewed blueprints and manuals; created reports, Serviced helicopters with fuel, oil, and grease.
Education
Trade School - Aviation
Helicopter Mechanic Training
Fort Eustis, VA02.2006
High School Diploma -
Richland High School
North Richland Hills05.2005
Skills
- Safety processes
- Staff Training and Development
- Operations Management
- Scheduling Coordination
- Performance Improvement
- Operational Efficiency
- Coaching and Mentoring
- Staff Development
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
Timeline
Regional Service Manager
Concrete Pump Holdings
02.2023 - 07.2024
Field Service Technician
Vermeer Texas-Louisiana
06.2021 - 02.2022
Service Technician
DY Concrete Pumps Inc.
05.2019 - 05.2021
Service Technician
Pioneer Longhorn Concrete Pumping
08.2017 - 03.2019
Electronic Technician
Amerit Fleet Solutions for Schlumberger
04.2017 - 08.2017
Mechanic
Pioneer Longhorn Concrete Pumping
11.2013 - 03.2017
Helicopter Mechanic / Helicopter Mechanic Over-Hauler
UNITED STATES AIR FORCE
08.2011 - 02.2013
Account Manager
HEALTHCARE SERVICES GROUP, INC.
05.2011 - 08.2011
Helicopter Mechanic / Aircraft Structural Mechanic / Aircraft Mechanic
AMERICAN EUROCOPTER, L-3 VERTEX, L-3 INTEGRATED SYSTEMS
08.2009 - 02.2011
Helicopter Mechanic / Tilt-Rotor Supervisor
UNITED STATES AIR FORCE
08.2005 - 08.2009
Trade School - Aviation
Helicopter Mechanic Training
High School Diploma -
Richland High School
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