Nicholas Richardson

• Diagnosed and resolved complex system faults, including sensor misalignment, calibration failures, and electronic system errors
  • Provided real-time troubleshooting and technical support, minimizing downtime and ensuring system reliability
  • Interpreted OEM technical procedures to guide accurate repairs and validate system performance
  • Communicated technical findings, risks, and resolutions to customers and internal teams
  • Maintained strict adherence to safety, quality, and compliance standards
• Operated tools and equipment to ensure safe and efficient glass installation.
• Inspected auto glass for defects, ensuring compliance with quality standards and customer satisfaction.
• Followed established safety practices to minimize risks and protect personnel and property during work activities.

• Performed high-volume technical repairs and recalibrations while maintaining quality and efficiency
  • Supported technicians with troubleshooting and technical guidance on complex issues
  • Ensured compliance with OEM procedures and safety requirements
  • Contributed to workflow coordination and operational consistency
• Assisted customers with inquiries and scheduled service appointments.
• Ensured a safe work environment by keeping the workspace clean and organized.

Acted as escalation point for complex technical issues and system failures
• Coordinated technician workflow and supported daily operations
• Reinforced adherence to procedures, safety standards, and quality expectations
• Collaborated with leadership to improve team performance and efficiency

• Delivered hands-on training on diagnostics, recalibration procedures, and safety standards
  • Mentored technicians to improve troubleshooting accuracy and technical proficiency
  • Standardized processes and ensured consistency across teams
• Developed training materials for new technicians and customer service representatives.
• Conducted hands-on training sessions focused on auto glass repair techniques.
• Collaborated with management to enhance training programs and resources.