Nicholas Rischio

• Fielded incoming calls and emails from customers and sales representatives and verified clear and complete communication among involved parties.
• Processed orders and entered into SAP program for tracking, maintaining, monitoring and reporting.
• Protected clients' rights by maintaining confidentiality of personal and financial information.
• Mastered company sales and order management processes, becoming go-to expert in company, answering questions from various personnel levels.

• Laid out materials and system components to prepare for installation.
• Completed troubleshooting of malfunctions and diagnosed issues.
• Installed complete systems at new residential and business construction sites.
• Operated tools, equipment according to safety standards.

• Read system maps and caller information, and documented all details in system.
• Answered calls from automatic routing system and took basic information from callers.
• Dispatching technicians to install/service for house arrest equipment, Also taking officer calls and doing paper work for the state of Connecticut.

• Protected materials for transport by correctly packaging products boxes and crates.
• Conducted in-depth inspections of both incoming and outgoing shipments to support quality assurance goals.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.

Maintaining and keeping all points of Operations running smooth with team work. being very flexible with my schedule and ready to handle any problems that might arise.