Summary
Overview
Work History
Skills
Websites
Twitter
Resume
Timeline
Hi, I’m

Nicholas Roberts

Cotati,California
Nicholas Roberts

Summary

Mission is to lead cross-functional product teams that build world-changing, planet-scale products that customers buy and that people love.

Customer Success Manager in an AI & data-driven finance and banking SaaS startup focusing on Technical Project and Engineering Management managing three accounts worth 2M ARR and have been critical to the success of projects, resulting in a multi-million dollar funding round from two keystone clients in a challenging capital market.


I am actively seeking a new technical leadership role in later-stage growth companies working hybrid in the San Francisco Bay Area or remotely in the USA.

Overview

24
years of professional experience

Work History

Datava

Customer Success Manager (Technical)
12.2022 - Current

Job overview

  • Technical Customer Success Manager for financial institutions; CRM, Loans, Incentives, Predictive Analytics / A I /ML, BI, workflows and SaaS modules for credit unions & banks.

Browserstack

Senior Software Development Engineer - Customer Engineering
09.2022 - 12.2022

Job overview

  • Test automation technical presales, consulting, and solutions for 3M, Lowes, and Verizon.

Section.io

Customer Success Engineer
05.2019 - 08.2022

Job overview

  • Customer success engineer at AI-driven web, testing & security multi-cloud platform.

Sonic.com

Programming Project Manager
08.2018 - 04.2019

Job overview

  • Starting in Tech Support, I moved to coordinate technical product development for a Bay Area gigabit fiber broadband & telecommunications provider from the Systems Operations Center for the Systems Architect-Sonic's first technical project manager using Agile frameworks: Kanban, Scrum, and GANNT.

Californian Institute Regenerative Medicine

Drupal & WordPress Webmaster
01.2014 - 01.2016

Job overview

  • Drupal & WordPress webmaster for a Cal gov biotech agency
  • 6000+ pages, 15 content types.

Mantra Resorts (Guerilla Marketing)

Web Project Manager
01.2007

Job overview

  • Technical project manager for hotel-chain accommodation ecommerce
  • 3 domains, 10k+ pages.

This Is Not Art / Culture Hunter

Project Manager / Webmaster
01.2004 - 01.2005

Job overview

  • The project manager, developer & webmaster for cultural events & online directory.

Nationwide News (News Corp)

Webmaster
01.2000 - 01.2003

Job overview

  • I wrangled pioneering & profitable multimedia, website publishing & eCommerce projects, working with IT, management, creative, marketing, journalists, editors, advertising, and executives.

Skills

  • Search Engine Optimization (SEO)
  • Project Management
  • Technology Implementation
  • Scrum Methodology

Twitter

Twitter
Twitter

Resume

Resume
niccolox.com

Timeline

Customer Success Manager (Technical)
Datava
12.2022 - Current
Senior Software Development Engineer - Customer Engineering
Browserstack
09.2022 - 12.2022
Customer Success Engineer
Section.io
05.2019 - 08.2022
Programming Project Manager
Sonic.com
08.2018 - 04.2019
Drupal & WordPress Webmaster
Californian Institute Regenerative Medicine
01.2014 - 01.2016
Web Project Manager
Mantra Resorts (Guerilla Marketing)
01.2007
Project Manager / Webmaster
This Is Not Art / Culture Hunter
01.2004 - 01.2005
Webmaster
Nationwide News (News Corp)
01.2000 - 01.2003
Nicholas Roberts