Summary
Overview
Work History
Education
Skills
Timeline
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Christine Moulton

Los Angeles

Summary

I have extensive experience in account management and customer success, along with a comprehensive understanding of digital marketing for e-commerce and service-industry clients. Recently certified in Cloud Technologies (CDL Certification), I also possess skills in coordinating internal departments to foster company culture and achieve brand objectives.

Overview

7
7
years of professional experience

Work History

Customer Success Manager

Radancy
06.2024 - 03.2025
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Conducted weekly Work In Progress meetings with clients to stay on top of KPIs and talent acquisition goals.
  • Established strong relationships with key customers, resulting in increased customer loyalty.
  • Created and conducted QBRs with clients to assess progress and strategize future growth opportunities for clients.
  • Coordinated with internal teams to provide prompt support and address client needs efficiently.

SEO Specialist/ Account Manager

Studio 3 Marketing
06.2020 - 06.2024
  • Oversee daily site management and optimizations across 40+ client sites, and varying needs depending on industry goals
  • Manage day-to-day e-comm client needs and collaborate with internal department stakeholders -ads, email, design, SEO, social
  • Owned the creation of both weekly and monthly analytical client reports, with internal and external client meetings on strategy projections across 10+ e-comm clients
  • Manage daily site updates, content optimization, discount creation, and reporting on Shopify's platform
  • Lead new employee training and onboarding within the accounts/SEO departments
  • Process improvements that provided standardization, consistency, and decreased production time

Senior Accounts Manager

Influx Marketing
04.2019 - 06.2020
  • Managed 32+ service-industry clients and increased their site engagement, monthly leads, and conversion performance
  • Ran client coordination meetings to discuss results, benchmarks, and new site implementations
  • Provided high-level strategic initiatives to hit monthly growth projections
  • Managed client up-sells when a higher management tier was necessary, and benchmarks goals were met per SOW
  • Coordinated with internal departments to execute clients' needs around site maintenance, digital advertising, and SEO
  • Created account reports to pinpoint areas of improvement and locate performance wins

Department Coordinator

VICE Media, LLC
01.2018 - Current
  • Managed internal teams' schedules, monthly financials, and operations for global VICE Tech
  • Actively collaborated with commercial ops and editorial teams to align product roadmaps with our editorial and commercial strategy
  • Led our in-house Women In Tech efforts, in partnership with local women-focused tech communities
  • Aided the hiring process to increase women and racial diversity across the VICE Tech department
  • Planned and executed tech workshops with AWS to foster new app developments for the various VICE channels
  • Daily cross-departmental coordination with VICE execs and key stakeholders

Education

Corporate Communication -

The University of Texas at Austin
05.2016

Cloud Digital Leader Certification -

Google
04.2024

Skills

  • Account Management
  • Business Development
  • Customer Service
  • Lead Sourcing
  • Search Engine Optimization
  • Time Management
  • Communication
  • Digital Marketing
  • SEO auditing
  • Cross-Functional Development

Timeline

Customer Success Manager

Radancy
06.2024 - 03.2025

SEO Specialist/ Account Manager

Studio 3 Marketing
06.2020 - 06.2024

Senior Accounts Manager

Influx Marketing
04.2019 - 06.2020

Department Coordinator

VICE Media, LLC
01.2018 - Current

Cloud Digital Leader Certification -

Google

Corporate Communication -

The University of Texas at Austin

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Christine Moulton