Results-driven Operations Manager with over 10 years of experience in data integrations, technical operations, and process optimization. Adept at managing 60+ concurrent integration projects, overseeing daily maintenance and troubleshooting for 10+ support tickets, and ensuring seamless data ingestion, transformation, and automation across multiple products. Skilled in workflow automation, quality assurance, and cross-functional collaboration. Strong background in SaaS platforms, API integrations, and data validation to drive operational efficiency and process improvements.
Hi, I’m
TIFFANY DAVIS
Atlanta
Summary
Overview
13
years of professional experience
1
Certification
Work History
Radancy
Operations Manager – Data & Integrations
05.2023 - Current
Job overview
- Oversee and manage 60+ active integration projects, ensuring seamless data ingestion, transformation, and automation across multiple platforms
- Act as the primary escalation point for all integration requests, including high-priority client accounts
- Supervise daily maintenance and troubleshooting of 10+ support tickets, addressing integration failures and system errors efficiently
- Conduct QA checks on integration setups, mitigating errors and ensuring adherence to company standards
- Optimize JIRA workflows, streamlining ticket triage processes for Metrics, GA, and integration requests
- Develop structured validation checklists and automated workflows, improving operational efficiency and reducing manual errors
- Collaborate cross-functionally with Data and Integration, Product, Development, Customer Success, and Customer Support teams to align integration priorities
- Lead communication and troubleshooting efforts for high-impact client escalations, ensuring minimal disruptions
Radancy
Senior Integration Specialist
05.2015 - 05.2023
Job overview
- Managed integration and product support for proprietary recruitment solutions, resolving complex data feed and API issues
- Conducted QA testing, system enhancements, and troubleshooting to ensure optimal product functionality
- Provided technical consultation to Product Support Specialists, assisting in API integration solutions
- Assisted in technical documentation and knowledge base development to improve issue resolution processes
Radancy
Product Support Specialist
04.2014 - 05.2015
Job overview
- Processed system change requests and provided technical support for multiple clients
- Assisted in identifying, reporting, and resolving software issues for proprietary platforms
Radancy
Product Support Analyst
03.2013 - 04.2014
Job overview
- Conducted quality assurance testing and developed system test plans to enhance product performance
- Maintained client support records and ensured technical documentation accuracy
Southern Company Services
Quality Assurance Systems Analyst Intern
08.2012 - 01.2013
Job overview
- Conducted manual testing on applications across multiple operating systems and browsers
- Assisted in performance optimization for web and application servers
Education
Atlanta Metropolitan CollegeAtlanta, GA
Year Up, Inc. / Atlanta Metropolitan College
01.2013
University Overview
- Completed a one-year intensive technical and professional skills training program
- Earned college credits at Atlanta Metropolitan College; Top Business Communications Student Award
- Six-month internship at Southern Company focusing on quality assurance and software testing
Georgia State UniversityAtlanta, GA
Georgia State University from Biology, Pre-Med, Minor in Business
06.2011
University Overview
HOPE Scholarship Recipient
Skills
- JIRA
- Postman
- API Testing
- Data Integrations
- Process Automation
- Technical Troubleshooting
- Workflow Optimization
- SaaS Platforms
- Quality Assurance (QA) & UAT Testing
- Operations management
- Project management
- Process improvement
Key Qualifications
Key Qualifications
- ISTQB Certified Software Tester; Business Information Systems Certification
- 10+ years of experience in integration support, including XML, API, QA/UAT testing, and software troubleshooting
- Proficient in JIRA, Postman, API testing, data feeds, and software integrations
- Strong technical expertise in FTP, XML, SQL, HTML, CSS, JavaScript, web services, and SaaS solutions
- Ability to optimize workflows and automate processes, reducing errors and improving efficiency
- Adept at cross-functional collaboration with Product, Engineering, and Client Services teams
- Excellent attention to detail, problem-solving, and organizational skills
Certification
· Certified ScrumMaster (CSM) – Scrum Alliance, March 2025
· ISTQB Certification
Timeline
Operations Manager – Data & Integrations
Radancy
05.2023 - Current
Senior Integration Specialist
Radancy
05.2015 - 05.2023
Product Support Specialist
Radancy
04.2014 - 05.2015
Product Support Analyst
Radancy
03.2013 - 04.2014
Quality Assurance Systems Analyst Intern
Southern Company Services
08.2012 - 01.2013
Georgia State University
Georgia State University from Biology, Pre-Med, Minor in Business
Atlanta Metropolitan College
Year Up, Inc. / Atlanta Metropolitan College
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